Registration FAQs

Registration Policies

By registering for or attending any HEUG Conferences, participants agree to these Terms and Policies. It is the participant's responsibility to read and understand them. 

• Early Bird Conference Rate

  To qualify for the early bird rate, you must book your hotel through the conference reservation system by February 11, 2026. Changing your hotel to a property outside the conference block after registering will result in an adjustment to the prevailing conference rate.

• Limited Time Offers

  To qualify for limited time offers, you must book your hotel through the conference reservation system (or the specified hotel to receive offer). Changing your hotel to a property outside the conference block after registering will result in an adjustment to the prevailing conference rate. All sales are final, not combinable with other offers.

• Registration Payment

  Registration fees may be paid at the time of registration or at a later date, but no later than February 20, 2026. Non-payments will result in cancellation of Alliance registration and re-registration will be at the prevailing conference rate. A valid credit card is required at the point of booking to ensure reservation security. Incomplete payments will also result in cancellation.

• Guest Policy

  Registered guests must not be in industry-related roles. Guests are invited to the Sunday Welcome Reception and Tuesday Night Event but must purchase an add-on for participation.  

• Proximity Waiver

  Attendees residing within 50 miles of the conference venue may request a waiver from the hotel block requirement by submitting a Local Attendee Waiver Form before registration. 

• Exhibitors

  Exhibitors not covered by a sponsorship package must register at the current conference rate. 

• Registration Deadlines

  All deadlines are set for 5:00 p.m. MST. 

• Language Requirement

  All correspondence and queries must be in English. 

• Payment Information

  All payments must be made in U.S. Dollars. Accepted payment methods include MasterCard, Visa, Discover, American Express, and checks. Purchase orders are not accepted. 

• Payments by Check & ACH/Wire Transfer

  If opting to pay by check, please adhere to the following steps: 

  1. Ensure that your check payment arrives before the respective rate cut-off date for the intended fee.
  2. Complete your registration online, an invoice will be generated. It is essential to print and include this invoice with your check.
  3. Make checks payable to "Higher Education User Group" and ensure they are in U.S. funds.
  4. For payments covering multiple invoices, kindly enclose a copy of each individual invoice with your check. 

  Mail Payments:	Overnight/Courier Address:	Wire Transfer Payments:
  Higher Education User Group ALLIANCE Conference Department 880174 PO Box 29650 Phoenix, AZ 85038-9650	JPMorgan Chase (AZ1-2170) Attn: Higher Education User Group, Inc. Accounting Department 880174 2108 E Elliot Rd Tempe, AZ 85283	JPMorgan Chase Bank SWIFT Code: CHASUS33 Routing/ABA Number: 021000021 Account Number: 830207676 *Must Include HEUG Invoice Number

Cancellation Policies

• Registration Transfers

  Transfers of registration are allowed until February 11, 2026. Each original registrant is permitted one transfer, which requires written consent. The person requesting the transfer is responsible for any financial obligations related to the transfer and must update all contact and demographic information. To initiate a transfer, please complete the survey provided.  

• Cancellations 

  • November 3, 2025 – December 31, 2025:
    Cancellations received during this period will not incur any processing fees for Alliance 2026. This includes Registration, Workshop, and Guest Fees. All cancellation requests must be submitted in writing to support@alliance-conference.com.

  • January 1, 2026 – February 11, 2026:
    A $450 cancellation fee will apply to individual registrations. To cancel, please email your request to support@alliance-conference.com. Alternatively, you may transfer your registration to On-Demand Access at no additional cost.

  • February 12, 2026 – March 12, 2026:
    No refunds will be issued for cancellations or no-shows during this period, regardless of the reason. However, registrations can still be transferred to On-Demand Access free of charge.

• Refunds

  Refunds will be processed within 30 days post-conference. Payments made via credit or debit card will be refunded to the same card. If the card transaction cannot be reversed (e.g., payment was made over 90 days ago, card has expired, etc.), a check will be issued. All other payments will result in a refund via a check sent to the recorded payee's account.