Frequently Asked Questions

Please read before contacting support

The premier annual member-driven conference for higher education users from around the world. Alliance's expanded vendor inclusion makes this the place for higher education and public sector professionals to share knowledge, collaborate and become inspired regardless of product or platform.

All attendees must be an Institutional Member, Allied Member, or a Subscriber of the Higher Education User Group at the time of registration. HEUG may accept a limited number of guests from other industries and employees of vendors as Exhibitors.

Alliance 2025 will be held in New Orleans, Louisiana, at the New Orleans Ernest M. Morial Convention Center (900 Convention Center Blvd., New Orleans, LA 70130).

Louis Armstrong New Orleans International Airport (MSY). With 13+ airlines operating out of the MSY (including international destinations such as Canada, Jamaica, Honduras, Mexico, Panama, The UK, and Germany), there are plenty of options for catching a flight to New Orleans. For a full list of nonstop flights, see Louis Armstrong New Orleans International Airport (MSY)

During registration, you will be asked if you require ADA assistance. If so, a HEUG staff member will contact you before the start of the conference. Advance notice is required for accessibility assistance, BEFORE Monday, February 17, 2025. Requests received after that will be handled on a case-by-case basis and assistance cannot be guaranteed. We ask that you please register as soon as possible, to provide the best experience at the conference.

The Higher Education User Group is committed to prioritizing the safety and well-being of our attendees. It's always good to take precautions when visiting a new city. Please refer to our Health and Safety at Alliance page for details.

You must be registered and paid in full before requesting a Visa Request Letter. Please contact support support@alliance-conference.com.

Email will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM (MST) in United States UTC/GMT -07:00.

To view the full list of future Alliance conferences, please visit the  Past & Future Conferences page.