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Cornell University
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Crystal Hotchkiss, M.A.
Cornell University
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Bio
Education Background:
Williston State College
Associate in Applied Science in Accounting/Information Processing (2008)
Dickinson State University
Bachelor’s Degree in Business Administration/minor in Accounting (2014)
University of South Dakota
Master's Degree in Adult and Higher Education (2017).
Watermark Learning
Master's Certificate in Business Analysis
Professional Experience in Higher Education
2007-2014 - Williston State College
Began career as a
Student Worker
in the Admission & Records Office supporting processes related to transfer and transcript processing.
Transitioned to a
Student Accounts Associate
position responsible for supporting efforts related to student billing, third party account management, Veteran's Affairs SCO, and account collections management.
2014-2018 - Williston State College
2014:
Accepted a position as
Research Assistant
, managing institutional research, data integrity, and academic advisement setup. Provided support in admission processing and continued efforts as the primary Veteran's Affair SCO
2016:
Promoted to
Registrar/Research Analyst
at WSC, leading academic advising training, implementing academic requirement reports, and improving institutional data collection and continued efforts as the primary Veteran's Affair SCO.
2018-2023 - NDUS Core Technology Services:
Student Records Business Analyst
Assisted 11 institutions with troubleshooting, training, and product enhancement/implementation.
Core member of
TeamDynamix
support team
Member of teams responsible for upgrading
Campus Solutions to 9.2
and aided in efforts of
implementing state-wide software applications
Civitas CollegeScheduler, Parchment,
GT eForms
Assisting in planning efforts for state
NDHEUG Conference
held on an every other year basis.
2023-Present - Cornell University:
Student Records Sr. Business Analyst
Support 16 colleges with system efficiency improvements, product implementations, and best practices for student record management.
Responsible for management of projects/enhancements related to the Office of the University Registrar's efforts to support students and College Registrar staff.
Member of team primarily tasked with supporting PeopleSoft for Academic Records, Campus Community, and Academic Advisement related functions.
Primary contact for department instances of
TeamDynamix and DynamicForms (NextGen)
Professional Organization Experience
2023 – Present: HEUG Alliance Program & Task Force Member
Program Task Force Member (2023-2024)
Jr. Program Assistant - (2024-2025)
Alliance Sr. Program Assistant (2025-present)
Key Presentations
UMACRAO 2016 / Summer NDACRAO 2016:
Qualtrics: More than just a survey tool
NDHEUG 2017:
Evolving the Academic Advising Process
NDHEUG 2019:
Life Cycle of a Student
Student Records 101: A Guide to Setup and More
Student Records and 9.2 - Lessons Learned
Student Finance and Student Records Troubleshooting
HEUG Alliance 2020 / UMACRAO 2020:
North Dakota University System students now have a better scheduling and registration experience! (Vendor - Civitas)
HEUG Alliance 2022:
Pardon our Dust-Radically eForming PeopleSoft at NDUS
NDHEUG 2022:
Academic Requirements Reports - The Unknowns
GT eForms Tips, Tricks, and Updates
Get to know your Team Dynamix Client Portal
HEUG Alliance 2024:
Tips, tricks, and tools-Training & Documentation toolbox
HEUG Alliance 2025:
You Have Reached Your Destination-Navigating the Lanes of a Diverse Work Environment
Quest Reconnect Deep Dive 2025:
From Shadow to Spotlight: Streamlining Grading in PeopleSoft Faculty Center
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Orlando, Florida!
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