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Cornell University

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Crystal Hotchkiss, M.A.

Cornell University

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Education Background:

  • Williston State College
    Associate in Applied Science in Accounting/Information Processing (2008)

  • Dickinson State University
    Bachelor’s Degree in Business Administration/minor in Accounting (2014)

  • University of South Dakota
    Master's Degree in Adult and Higher Education (2017). 

  • Watermark Learning
    Master's Certificate in Business Analysis

Professional Experience in Higher Education

  • 2007-2014 - Williston State College
    • Began career as a Student Worker in the Admission & Records Office supporting processes related to transfer and transcript processing.
    • Transitioned to a Student Accounts Associate position responsible for supporting efforts related to student billing, third party account management, Veteran's Affairs SCO, and account collections management.

  • 2014-2018 - Williston State College
    • 2014: Accepted a position as Research Assistant, managing institutional research, data integrity, and academic advisement setup. Provided support in admission processing and continued efforts as the primary Veteran's Affair SCO
    • 2016: Promoted to Registrar/Research Analyst at WSC, leading academic advising training, implementing academic requirement reports, and improving institutional data collection and continued efforts as the primary Veteran's Affair SCO.

  • 2018-2023 - NDUS Core Technology Services:
    • Student Records Business Analyst
    • Assisted 11 institutions with troubleshooting, training, and product enhancement/implementation.
    • Core member of TeamDynamix support team
    • Member of teams responsible for upgrading Campus Solutions to 9.2 and aided in efforts of implementing state-wide software applications Civitas CollegeScheduler, Parchment, GT eForms
    • Assisting in planning efforts for state NDHEUG Conference held on an every other year basis.
  • 2023-Present - Cornell University:
    • Student Records Sr. Business Analyst  
    • Support 16 colleges with system efficiency improvements, product implementations, and best practices for student record management.
    • Responsible for management of projects/enhancements related to the Office of the University Registrar's efforts to support students and College Registrar staff.
    • Member of team primarily tasked with supporting PeopleSoft for Academic Records, Campus Community, and Academic Advisement related functions.
    • Primary contact for department instances of TeamDynamix and DynamicForms (NextGen)

Professional Organization Experience

  • 2023 – Present:  HEUG Alliance Program & Task Force Member
    • Program Task Force Member (2023-2024)
    • Jr. Program Assistant - (2024-2025)
    • Alliance Sr. Program Assistant (2025-present)

  • Key Presentations
    • UMACRAO 2016 / Summer NDACRAO 2016: 
      Qualtrics:  More than just a survey tool
    • NDHEUG 2017:
      Evolving the Academic Advising Process
    • NDHEUG 2019:  
      Life Cycle of a Student
      Student Records 101:  A Guide to Setup and More
      Student Records and 9.2 - Lessons Learned
      Student Finance and Student Records Troubleshooting
    • HEUG Alliance 2020 / UMACRAO 2020:
      North Dakota University System students now have a better scheduling and registration experience! (Vendor - Civitas)
    • HEUG Alliance 2022:  
      Pardon our Dust-Radically eForming PeopleSoft at NDUS
    • NDHEUG 2022:
      Academic Requirements Reports - The Unknowns
      GT eForms Tips, Tricks, and Updates
      Get to know your Team Dynamix Client Portal
    • HEUG Alliance 2024:
      Tips, tricks, and tools-Training & Documentation toolbox
    • HEUG Alliance 2025:
      You Have Reached Your Destination-Navigating the Lanes of a Diverse Work Environment
    • Quest Reconnect Deep Dive 2025:
      From Shadow to Spotlight:  Streamlining Grading in PeopleSoft Faculty Center