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What is Alliance?

The Alliance conference is an annual user-driven conference of Oracle application users from all over the world. The conference includes 3500+ attendees, plus 100+ vendors participating in 350+ educational sessions in 21 tracks. Click here to find out more information.

Who can attend Alliance?

All attendees will need to become a member of the Higher Education User Group in order to attend. All employees of Higher Education Institutions or Public Sector entities with licensed Oracle/Peoplesoft (Enterprise) and/or Oracle (EBS) Application and/or Hyperion products, as well as, a limited number of guests from other industries, who have Oracle application licenses. In addition, employees of vendors accepted by the conference as exhibitors. No other registrations will be accepted.

When is the conference?

The Alliance conference is from March 25 - 28, 2018.

Where is the conference?

Salt Lake City, Utah at the Salt Palace Convention Center.



What is the registration rate for the conference?

You can find all information on the Registration Information page.

How do I register for Alliance?

Please click here and login to start the registration process.

Can I register my boss or someone else?

Click here and select "Register Someone Else". Then enter their last name, email address and your email address. Then answer the remaining questions and pay.

How do I get the Early-Bird rate?

To receive the Early-Bird rate you MUST book a hotel room at the Official Alliance Hotel through the Housing Bureau. DO NOT go directly to the hotel to book. Once your reservation is completed, you will receive your hotel confirmation code to plug into your registration to receive the Early-Bird rate. Your registration must be completed and paid by January 12, 2018.

I will be sharing a room at an Official Alliance hotel with another registered conference attendee, would I be able to get the Early-Bird rate?

Yes, you can share a room with another registered conference attendee that is staying at one of our participating hotels and receive the Early-Bird rate. Please note that both names will need to be on the reservation in order to receive the discounted registrated rate. Each person needs to have the name on the reservation and be registered before the Early-Bird deadline.

What is included in the Alliance registration rate?

Registration fee per attendee includes admission to all sessions, Sunday reception, breaks, lunch (Monday - Tuesday) and the Tuesday Night Closing Event. Pre-conference workshops require a separate registration and payment. Breakfast is not provided.

I am not sure if my institution/organization is a member of HEUG. How do I check?

Please send an email to

My institution/organization is not a member of the HEUG, how do we join?

Please read and fill out the form located here.

My institution/organization is a member of the HEUG but I don't have a HEUG log in. How do I obtain one?

Please put in your request here.

What currency is the registration fee in?

The registration fee is in US Dollars. Payment must be in US Dollars.

What types of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and check/cheque.

I am trying to make payment with my credit/debit card, but payment won't go through.

Typically when payment doesn't go through, it is because of one of the following reasons:

Credit card has expired
Credit card limit has been reached
Credit card has fraud listing
Credit card billing address doesn't match the one put in upon making payment

We highly recommend for you to contact your credit card provider to verify the information above. Please note that our system will temporarily block credit cards, if declined mulitple times.

Where do I mail my check/cheque for registration fees?

Department 880174
PO Box 880174
Phoenix, AZ 85038-9650

Overnight/Courier Address:
JPMorgan Chase (AZ1-2170)
Attn: Higher Education User Group, Inc. Accounting
1820 E Sky Harbor Circle South
Phoenix, AZ 85034

Will checks/cheques be accepted On-site?

No, checks will not be accepted on-site. The only method of payment accepted on-site will be credit cards. Please make sure you pay for your registration before arriving at the conference. There will only be a limited amount of On-site registrations and there is the chance that the conference may sell out. We encourage you to register before the conference starts to receive the best rate.

How do I request a registration transfer?

Please download and fill out this form. Then email it to by March 9, 2018.

How do I request a refund?

Please provide a written notice of cancellation sent via email to Refunds will be processed within 30 days after the conference.
Prior to January 12, 2018 - No processing fee.
From January 12 to February 24, 2018 - A $225 cancellation fee will be applied.
February 24, 2018 and after - No refunds for cancellations nor will they be given for no-shows.

Can I bring a guest to Alliance?

Yes, you can bring a guest to Alliance for an additional fee. All guests must register and not be in an industry-related position. Co-workers or associates in the industry do not qualify. Guests must be at least 18 years of age. Guest passes may be purchased until sold out.

How do I purchase a guest pass?

You can add this directly during your initial registration.

What's included in the guest fee?

The Opening Reception, the Monday Keynote, and the Wednesday Closing Night Event. Registered guests must not be in an industry-related position.



How can I become a speaker at Alliance?

You will need to submit a proposal before October 12, 2018. If your presentation is accepted, you will be contacted to be a presenter. You can find more details about submitting a session here.

I am a speaker and need to make changes to my presentation. Who do I contact?

Please contact your Track Chair. If you are a vendor presenting, please contact Tom Chambers at

What are the tracks for the conference?

To view the list of all the tracks for Alliance, please follow this link.

What are the Pre-Conference Workshops and how can I add them?

To view the workshops being offered at Alliance, please follow this link.

How do I build my agenda?

Agenda Builder is located in the Alliance App. There are two methods too access the moblie app.

Method 1: Go to the App Store and download the HEUG Events app:



Click 'Log in" at the top right then "Get Started". Create an Eventsential Account login by using the same e-mail address and password that you use to login to HEUG.Online.

Then click on the Alliance 2018 event and log in again by using the same e-mail address and password that you use to login to HEUG.Online.

Method 2: Go to on your browser to instantly access your mobile event guide!

Click on the event then login by using the same e-mail address password that you use to login to HEUG.Online.

Download instructions on how to add sessions to your schedule, using Method 2. Session Scheduling Instructions.

How can I download my agenda?

As no primary method is currently available to download your agenda, please find alternative options:



What is the closest airport?

What is the best way to get to the hotels from the Airport?

UTA Light Rail (TRAX) is a great way to get from the airport to downtown. The pass is only $2.50 (2 hour ticket).
Other options are: UTA Bus, Uber, Lyft

Where should I book my hotel?

There is a large variety of hotel options available for the Alliance conference. You can see all the options and more details on the Alliance Hotel page. Please DO NOT go to the hotel directly to book your room. You will need to book through the Housing Bureau and use that acknowledgement/confirmation code to receive the Early-Bird Rate for your registration. We do weekly audits of the attendee list and hotel rooming lists. If the acknowledgement/confirmation code you plug in is not valid, we will email you to reserve at an Official Alliance Hotel through the Housing Bureau. If that is not completed or you change your hotel to a hotel outside the conference block after registering, your registration will be charged an adjustment from the early-bird conference rate to the higher advance conference rate.

Can I reserve a block of rooms for our staff?

Multiple reservations can be made, however only one reservation per attendee is allowed. Multiple reservations made under the same name will be subject to cancellation. To do so, please email for more information

How do I get a Letter of Invitation for Visa purposes?

You must be registered and paid in full before requesting a Visa Request Letter. Please download the form and email it to



What are the hours of the Alliance Conference Support?

Email and voicemails will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM Mountain Standard Time Zone in United States UTC/GMT -07:00.

How do I report an incident that occured at the Alliance Conference?

Please complete an incident report form and bring it to the show office, room 254A or send it to

How do I use the Alliance 2018 Mobile App?

Check out the Moblie App page for information on how to access and use the Alliance 2018 Moblie App

I have a food allergy. Who do I contact?

This will be asked during the conference registration form. If you have more questions or concerns please email Please note we do our best to accommodate special meal requests.

When and where are future Alliance conferences?

Alliance 2019
Walt Disney World Swan and Dolphin
Lake Buena Vista, FL
March 3-6, 2019

Alliance 2020
Pennsylvania Convention Center
Philadelphia, PA
March 29-April 1, 2020

Alliance 2021
Phoenix Convention Center
Phoenix, AZ
March 14-17, 2021

What are the dates and location for other HEUG conferences?

I have a question about membership with Higher Education User Group (HEUG)?

Please contact us at or 1-602-633-0734