Frequently Asked Questions


Don't see your question answered below? Please email us at regional-support@heug.org or call us at 1-602-734-5356.

Registration/Payment


What is the difference between Exhibit Hall Only vs. Full Registrations?

The Exhibit Hall Only pass is limited access to the Exhibit Hall for the whole conference. Closing night event tickets can be added in addition to the exhibit hall only pass. If you’re an attendee that is speaking, co-presenting or primary, you will need a Full Registration.

What if my company just wants to advertise at Alliance?

If your organization is only interested in branding opportunities at Alliance please contact us to discuss options tchambers@heug.org. If you plan on sending representatives to the event you must have a sponsorship in place.

My company purchased a sponsorship, but I don't see our logo and link on the website.

Your company logo and link will be added to the exhibitor page once payment is received.

How do I transfer registrations?

All transfers are handled by HEUG support. Please email support@heug.org

I have paid to become a sponsor. What is the next step?

Sponsorship comes with a set amount of registrations. When payment has been received you will get an email with your complimentary pass codes, aka “Vendor Code”. The Vendor Code must be used to register ALL attendees from your company. Once your comped registrations have been used, your next registration will be charged at the current rate. If purchasing additional registrations you must use your unique vendor code to do so.


*Vendors do not receive comps for co-presenting.

*Vendors do not receive comps with purchased sessions.

When is my sponsorship payment due?

Sponsorship payment is due immediately unless special payment plan has been previously approved. Booth number, logo/link on event website, and attendee lists will not be issued until payment has been received. Please contact Tom Chambers, tchambers@heug.org with questions.

If I don't want a booth in the exhibit hall do I receive a discount?

If the exhibitor wishes not to have a booth at Alliance the HEUG will issue a $1,000 credit for exhibitor level, $1,500 for Silver, $2,000 for gold and $2,500 for Platinum to be used towards sponsorship add-ons only (Does Not Include Presentations). 

Presenting


How can I purchase a presentation at Alliance?

To present a session at Alliance your company must have a sponsorhip in place of exhibitor level or above. If your company is sponsoring and you're interested in purchasing an additional presentation please contact your compnay representative to organize the purchase of a presetnation. If you need help finding your company's represetnative please contact the HEUG at support@heug.org. 

When are presentations due?

Presenting: Vendor Presentations are due NLT January 19th. NO EXCPETIONS.

1. Member Institutions must submit session prior to deadline and list company individual as Co-Presenter.

2. Presentations come with Platinum, Gold, and Silver Sponsorships. Full and Mini Presentations are also available for purchase. There is no limit to the number of presentations one company may present.

How can I present at Alliance 2018?

Presenting: There are 2 ways to present at Alliance. NO EXCPETIONS.

1. Co-Present with MEMBER Institution- Member Institutions must submit session prior to deadline and list company individual as Co-Presenter.

2. Purchase a presentation and present. Presentations come with Platinum, Gold, and Silver Sponsorships. Full and Mini Presentations are also available for purchase. There is no limit to the number of presentations one company may present.

Do Vendor Presenters receive a waived registration?

Primary presenters of vendor sessions do not receive complimentary or discounted registrations.

As a presenter you must register for the conference by February 9, 2018, or risk having your session(s) removed from the schedule. Sessions cancelled due to failure to register are forfeited outright.