Session 8668: Lost In Translation: Effective Communication in the Changing Work Landscape With a Diverse Workforce
Track: Leading Change
Primary Presenter: Jill Theroux [Information Security Analyst - University of Nevada, Las Vegas]
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In the past two years, the work landscape has changed dramatically with more institutions moving to remote work, some permanently. In this presentation we will look at all of the ways institutions have had to adapt to the changing work landscape and the effects this has had on a workforce made up of diverse individuals from various backgrounds. We will go over the important do’s and don’ts of effectively communicating through different technologies such as Zoom, Instant Messenger and email with real life examples of the good, the bad and the ugly. Live polling will be used in this interactive presentation as we ask the audience their thoughts on topics such as using emojis/memes and what topics are appropriate to discuss in a work setting. We will also discuss the challenges often faced by our colleagues where English is their second language and what steps can be taken to ensure we are all heard and understood in this new “Zoom Era”. Being an effective communicator is paramount to successfully navigating an organization; whether it be face to face or written communication. An individual who is able to convey their needs and the needs of their organization will be most effective at creating change.