Frequently Asked Questions

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What is Alliance?

The Alliance conference is an annual user-driven conference of application users from all over the world. The conference includes 3500+ attendees, plus 100+ exhibitors participating in 350+ educational sessions in 21 tracks. Click here to find out more information.

Who can attend Alliance?

All attendees must be members of the Higher Education User Group at the time of registration. The following groups are eligible for membership: Higher Education Institutions or Public Sector entities with licensed Oracle/Peoplesoft (Enterprise) and/or Oracle (EBS) Application and/or Hyperion products. A limited number of guests from other industries, who have Oracle application licenses will be permitted to attend, as well as, employees of vendors accepted by the conference as exhibitors.

When is the conference?

The Alliance conference is from March 29 - April 1, 2020.

Where is the conference?

Philadelphia, Pennsylvania at the Philadelphia Convention Center.



What is the registration rate for the conference?

You can find all information on the Registration Information page.

What is included in the Alliance registration rate?

Registration fee per attendee includes admission to all sessions, Sunday Happy Hour, breaks, lunch (Monday - Tuesday) and the Tuesday Night Closing Event. Wednesday workshops require a separate registration and payment. Breakfast is not provided.

I am not sure if my institution/organization is a member of HEUG. How do I check?

Please send an email to

My institution/organization is not a member of the HEUG, how do we join?

Please go here for more information.

My institution/organization is a member of the HEUG but I don't have a HEUG log in. How do I obtain one?

Please put in your request here.

What currency is the registration fee in?

The registration fee is in US Dollars. Payment must be in US Dollars.

What types of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and check/cheque.

I am trying to make payment with my credit/debit card, but payment won't go through.

If your payment did not go through, check to see if one of the following situations has occurred:

Credit card has expired
Credit card limit has been reached
Credit card has a fraud listing
Credit card billing address doesn't match the one put in upon making payment

We highly recommend for you to contact your credit card provider to verify the information above. Please note that our system will temporarily block credit cards, if declined mulitple times.

Where do I mail my check/cheque for registration fees?

ALLIANCE 2020 Conference
Department 880174
PO Box 29650
Phoenix, AZ 85038-9650

Overnight/Courier Address:
JPMorgan Chase (AZ1-2170)
Attn: Higher Education User Group, Inc. Accounting
Department 880174
1820 E Sky Harbor Circle South
Phoenix, AZ 85034

Will checks/cheques be accepted On-site?

No, checks will not be accepted on-site. The only method of payment accepted on-site will be credit cards. Please make sure you pay for your registration before arriving at the conference. There will only be a limited amount of On-site registrations and there is the chance that the conference may sell out. We encourage you to register before the conference starts to receive the best rate.

How do I request a registration transfer?

Please download and fill out this form. Then email it to by March 13, 2020.

How do I request a refund?

Please provide a written notice of cancellation sent via email to Refunds will be processed within 30 days after the conference.
Prior to January 10, 2020 - No processing fee.
From January 11 to February 28, 2020 - A $225 cancellation fee will be applied.
February 29, 2019 and after - No refunds for cancellations nor will they be given for no-shows.

Can I bring a guest to Alliance?

Yes, you can bring a guest to Alliance for an additional fee. All guests must register and not be in an industry-related position. Co-workers or associates in the industry do not qualify. Guests must be at least 21 years of age. Guest passes may be purchased until sold out.

How do I purchase a guest pass?

You can add this directly during your initial registration.

What's included in the guest fee?

Guest Passes can be purchased for one or both social events.
Sunday Alliance Opening & Happy Hour ONLY - $150.00*
Tuesday Closing Night Event ONLY - $200.00*
BOTH Sunday Alliance Opening & Happy Hour & Tuesday Closing Night Event - $300.00*
*Prices will increase after February 29th, 2020 Registered guests must not be in an industry-related position and at least 21 years of age.



How can I become a speaker at Alliance?

You will need to submit a proposal before October 2, 2019. If your presentation is accepted, you will be contacted to be a presenter. You can find more details about submitting a session here.

I am a speaker and need to make changes to my presentation. Who do I contact?

Please contact your Track Chair. If you are a vendor presenting, please contact Tom Chambers at

What are the tracks for the conference?

To view the list of all the tracks for Alliance, please follow this link.

How can I build my agenda?

Please note you will not be able to login to the mobile app until your registration is paid.
Agenda Builder is located in the Alliance app. There are two methods to access the mobile app.
Method 1: Go to the App Store and download the HEUG Events app:
Click "Log in" at the top right then "Get Started". Create an Eventsential Account login by using the same e-mail address and password that you use to login to HEUG.Online.
Then click on the Alliance 2020 event and log in again by using the same e-mail address and password that you use to login to HEUG.Online.
Method 2: Go to on your browser to instantly access your mobile event guide!
Click on the event then login by using the same e-mail address password that you use to login to HEUG.Online.



What is the closest airport?

What is the best way to get to the hotels from the Airport?

Other transportation options to other hotels are: Uber or Lyft

Where should I book my hotel?

There is a variety of hotel options available for the Alliance conference. You can see all the options and more details on the Alliance Hotel page.
Please DO NOT go to the hotel directly to book your room. You will need to book through the Housing Bureau and use that acknowledgement/confirmation code to receive the Early-Bird Rate for your registration. We do weekly audits of the attendee list and hotel rooming lists. If the acknowledgement/confirmation code you plug in is not valid, we will email you to reserve at an Official Alliance Hotel through the Housing Bureau. If that is not completed or you change your hotel to a hotel outside the conference block after registering, your registration will be charged an adjustment from the early-bird conference rate to the higher advance conference rate.

How do I get a Letter of Invitation for Visa purposes?

You must be registered and paid in full before requesting a Visa Request Letter. Please download the form and email it to



What are the hours of the Alliance Conference Support?

Email and voicemails will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM Mountain Standard Time Zone in United States UTC/GMT -07:00.

How do I report an incident that occurred at the Alliance Conference?

Please complete an incident report form and bring it to the show office, room 126-A or send it to

I have a food allergy. Who do I contact?

You will have the option to enter this information during the registration process. If you have more questions or concerns please email Please note we do our best to accommodate special meal requests.

When and where are future Alliance conferences?

Alliance 2021
Phoenix Convention Center
Phoenix, AZ
March 14-17, 2021

Alliance 2022
Washington State Convention Center
Seattle, WA
March 13-16, 2022

What are the dates and location for other HEUG conferences?

I have a question about membership with Higher Education User Group (HEUG)?

Please contact us at or 1-602-633-0734

What is Alliance 2020 status on the novel coronavirus (2019-nCoV)?

Your health and safety is our top priority, and we are writing to update you on the most current recommendations of the city of Philadelphia as well as federal health authorities regarding health risks associated with the novel coronavirus (2019-nCoV). Currently, there are no reported cases in the Alliance 2020 conference location, Philadelphia.

In light of this, we are not issuing any Alliance 2020 registration refunds to attendees unless there is an official United States Centers for Disease Control and Prevention (CDC) travel restriction placed upon the country from which they are travelling.

The Alliance 2020 Planning Team has been keeping a very close eye on the Coronavirus situation. We are in communication and monitoring the situation in tandem with the Philadelphia Convention & Visitors Bureau as well as the Pennsylvania Convention Center (the venue of the Alliance 2020 Conference). In addition, we are following protocols set forth by the CDC. Here is a link to the CDC summary of the virus: More specifically, here is the CDC’s update for travelers:

HEUG and the Pennsylvania Convention Center are taking precautions to make sure attendees remain safe during the conference. The Pennsylvania Convention Center has increased the frequency of sanitizing any and all surfaces that come in contact with guests. In addition, they have increased the number of hand sanitizer stations at entrances to the building.

We will continue to monitor the situation and send out updates if necessary. We encourage you to check the CDC website or the city of Philadelphia for the most up to date situation on the virus.

If you have any additional questions, please contact