Frequently Asked Questions


Don't see your question answered below? Please email us at support@alliance-conference.com or call us at 1-602-734-5356.

 

GENERAL ALLIANCE 2019 QUESTIONS

What is Alliance?

The Alliance conference is an annual user-driven conference of application users from all over the world. The conference includes 3500+ attendees, plus 100+ vendors participating in 350+ educational sessions in 21 tracks. Click here to find out more information.

Who can attend Alliance?

All attendees must be members of the Higher Education User Group at the time of registration. The following groups are eligible for membership: Higher Education Institutions or Public Sector entities with licensed Oracle/Peoplesoft (Enterprise) and/or Oracle (EBS) Application and/or Hyperion products. A limited number of guests from other industries, who have Oracle application licenses will be permitted to attend, as well as, employees of vendors accepted by the conference as exhibitors.

When is the conference?

The Alliance conference is from March 3 - 6, 2019.

Where is the conference?

Orlando, Florida at the Walt Disney World Swan & Dolphin Resort.

 

REGISTRATION QUESTIONS

What is the registration rate for the conference?

Registration information coming soon.

What is included in the Alliance registration rate?

Registration fee per attendee includes admission to all sessions, Sunday Happy Hour, breaks, lunch (Monday - Tuesday) and the Tuesday Night Closing Event. Wednesday workshops require a separate registration and payment. Breakfast is not provided.

I am not sure if my institution/organization is a member of HEUG. How do I check?

Please send an email to membership@heug.org.

My institution/organization is not a member of the HEUG, how do we join?

Please read and fill out the form located here.

My institution/organization is a member of the HEUG but I don't have a HEUG log in. How do I obtain one?

Please put in your request here.

What currency is the registration fee in?

The registration fee is in US Dollars. Payment must be in US Dollars.

What types of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and check/cheque.

I am trying to make payment with my credit/debit card, but payment won't go through.

If your payment did not go through, check to see if one of the following situations has occurred:

Credit card has expired
Credit card limit has been reached
Credit card has a fraud listing
Credit card billing address doesn't match the one put in upon making payment

We highly recommend for you to contact your credit card provider to verify the information above. Please note that our system will temporarily block credit cards, if declined mulitple times.

Where do I mail my check/cheque for registration fees?

HEUG ALLIANCE Conference
Department 880174
PO Box 29650
Phoenix, AZ 85038-9650

Overnight/Courier Address:
JPMorgan Chase (AZ1-2170)
Attn: Higher Education User Group, Inc. Accounting
Department 880174
1820 E Sky Harbor Circle South
Phoenix, AZ 85034

Will checks/cheques be accepted On-site?

No, checks will not be accepted on-site. The only method of payment accepted on-site will be credit cards. Please make sure you pay for your registration before arriving at the conference. There will only be a limited amount of On-site registrations and there is the chance that the conference may sell out. We encourage you to register before the conference starts to receive the best rate.

How do I request a registration transfer?

Please download and fill out this form. Then email it to support@alliance-conference.com by February 15, 2019.

How do I request a refund?

Please provide a written notice of cancellation sent via email to support@alliance-conference.com. Refunds will be processed within 30 days after the conference.
Prior to January 11, 2019 - No processing fee.
From January 11 to February 8, 2019 - A $225 cancellation fee will be applied.
February 9, 2019 and after - No refunds for cancellations nor will they be given for no-shows.

Can I bring a guest to Alliance?

Yes, you can bring a guest to Alliance for an additional fee. All guests must register and not be in an industry-related position. Co-workers or associates in the industry do not qualify. Guests must be at least 18 years of age. Guest passes may be purchased until sold out.

How do I purchase a guest pass?

You can add this directly during your initial registration.

What's included in the guest fee?

The Sunday Happy Hour and the Tuesday Closing Night Event. Registered guests must not be in an industry-related position.

 

SESSION QUESTIONS

How can I become a speaker at Alliance?

More information coming soon.

I am a speaker and need to make changes to my presentation. Who do I contact?

Please contact your Track Chair. If you are a vendor presenting, please contact Tom Chambers at exhibitors@heug.org.

What are the tracks for the conference?

To view the list of all the tracks for Alliance, please follow this link.

 

TRAVEL QUESTIONS

What is the closest airport?

What is the best way to get to the hotels from the Airport?

Attendees staying at the Yacht Club Hotel and Coronado Hotel are able to take Disney's Magical Express.
Attendees Staying at the Swan and Dolphin are able to make their transportation reservation to/from the Orlando International Airport by clicking here.
Other transportation options to other hotels are: Uber, Lyft

Where should I book my hotel?

Housing information coming soon, as you will need to book in the Alliance 2019 Housing Block to receive the Early Bird Registration Rate.

How do I get a Letter of Invitation for Visa purposes?

You must be registered and paid in full before requesting a Visa Request Letter. Please download the form and email it to support@alliance-conference.com.

 

OTHER QUESTIONS

What are the hours of the Alliance Conference Support?

Email and voicemails will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM Mountain Standard Time Zone in United States UTC/GMT -07:00.

How do I report an incident that occured at the Alliance Conference?

Please complete an incident report form and bring it to the show office, room Australia 3 or send it to support@alliance-conference.com.

I have a food allergy. Who do I contact?

You will have the option to enter this information during the registration process. If you have more questions or concerns please email support@alliance-conference.com. Please note we do our best to accommodate special meal requests.

When and where are future Alliance conferences?

Alliance 2020
Pennsylvania Convention Center
Philadelphia, PA
March 29-April 1, 2020

Alliance 2021
Phoenix Convention Center
Phoenix, AZ
March 14-17, 2021

What are the dates and location for other HEUG conferences?

I have a question about membership with Higher Education User Group (HEUG)?

Please contact us at support@heug.org or 1-602-633-0734