Agenda

Financial Support Center - Structure, Challenges and Strategy at Stanford University

Track: Customer Relationship Management (CRM)

Session Number: 10629
Date: Tue, Mar 5th, 2024
Time: 10:00 AM - 11:00 AM

Description:

At Stanford University, the Financial Support Center (FSC) serves as a centralized hub for financial assistance, catering to the needs of faculty, staff, students, visitors, and suppliers. In the 10 years since its inception, the FSC has faced many challenges and developed a robust strategy to ensure its success.

In this briefing, we will discuss the FSC's methodology for processing a substantial volume of service requests its strategic collaboration with core business entities, and the successes and challenges encountered in delivering prompt and streamlined financial services.
Sub-Categorization: Service/Help Desk/ITSM
Session Type: Presentation

Focus Area: Effective Financial Management
Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1734, trk-1741, Public Sector (PSUG), EBS
ERP Systems: Oracle, Other
Knowledge Level: Basic
Field of Study: Finance
CPE: No
Sub-Categorization: Service/Help Desk/ITSM
Session Type: Presentation

Focus Area: Effective Financial Management
Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1734, trk-1741, Public Sector (PSUG), EBS
ERP Systems: Oracle, Other
Knowledge Level: Basic
Field of Study: Finance
CPE: No