Frequently Asked Questions

Please read before contacting support

General Questions

What is Alliance 2024?

The premier annual member-driven conference with users from around the world. Alliance's expanded vendor inclusion makes this is the place for higher education and public sector professionals to share knowledge, collaborate and become inspired regardless of product or platform.

Who can attend Alliance 2024?

All attendees must be an Institutional Member, Allied Member, or a Subscriber of the Higher Education User Group at the time of registration. A limited number of guests from other industries and employees of vendors accepted by the conference as exhibitors.

When is Alliance 2024?

Alliance 2024 is held Sunday March 3 through Wednesday March 6, 2024 with workshops held on Sunday March 3, 2024.

Where is Alliance 2024?

Alliance 2023 will be held in Phoenix, Arizona at the Phoenix Convention Center downtown (100 N 3rd St, Phoenix, AZ 85004).

Presenter/Session Questions

How can I become a presenter at Alliance 2024?

Session submissions will be open from September 6 – October 6, 2023. Please visit our Presenter Information page for more details.

I am a presenter and need to make changes to my presentation. Who do I contact?

Please login to your profile Presenter Page, click on the session you wish to edit, then click the 'pencil icon' in the left menu. Once you complete your edits, click 'OK' to save them. If you are an exhibitor presenting, please contact Tom Chambers at

Do I get a free registration for presenting at Alliance 2024?

Presenters are eligible for one (1) discount only. Presenters selected for multiple sessions are eligible for one discounted rate which provides the greatest benefit. No other expenses are reimbursed by the Alliance conference. The registration discount is non-transferable.

Can I present my session for Alliance 2024 virtually?

The breakout rooms will not be equipped for virtual presentations (primary or co-presenters). We ask that our presenters are there in person for the conference.

My session was placed on-hold, when will I know if it's been accepted?

We will update you by December 15, 2023 of your final session status. Please proceed with registering for Alliance as an attendee at this time, and if your session is accepted, we will refund your registration based on the presenter registration discount.

What are my next steps as a presenter?

Follow the timeline and information on our Presenter Portal page.

What time zone are the Alliance 2024 sessions listed in?

All times are listed in Arizona (MST). From the first Sunday in November until the second Sunday of March, most of Arizona is in the Mountain Standard Time Zone.

Registration Questions

What is included in the registration rate for Alliance 2024?

Registration fee per attendee includes admission to all keynote and educational sessions, post-conference recording access, giveaways, Welcome Reception*, conference meals, refreshment breaks, Closing Night Event.

I am not sure if my organization is a member of HEUG. How do I check?

If you are unsure about your membership status there are several ways to verify your HEUG/PSUG Membership.

My organization is not a member of the HEUG, how do we join?

Visit the HEUG Membership information page for more details on how to enroll.

My organization is a member of the HEUG but I don't have a HEUG log in. How do I obtain one?

If your organization is already a member you can create a profile or reset your password.

What currency is the registration fee in?

The registration fee is in US Dollars. Payment must be in US Dollars.

What types of payment do you accept?

Visa, MasterCard, American Express, Discover and check/cheque are accepted. No purchase orders accepted.

Group Registration Questions

Will Group Registration Packages be available again this year?

No. Group registration packs will not be available for 2024.

Travel Questions

What is the closest airport?

Phoenix Sky Harbor International Airport (PHX). Phoenix Sky Harbor International Airport is home to 23 airlines offering nonstop flights from Phoenix to more than 120 domestic destinations and 23 international destinations.

What is the best way to get to the hotels from the Airport?

Multiple forms of transportation links you to downtown Phoenix. Refer to our handy travel guide to learn more.

How do I get a Letter of Invitation for Visa purposes?

You must be registered and paid in full before requesting a Visa Request Letter. Please download the form, fill it out, and email it to


Miscellaneous Questions

What are the hours of the Alliance Conference Support?

Email will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM (MST) in United States UTC/GMT -07:00.

When and where are future Alliance conferences?

To view the full list of future Alliance conferences, please visit the  Past & Future Conferences page.

I have a question about membership with Higher Education User Group (HEUG)?

Please contact us at