Agenda

Tina Gonzales, MLIS
Enterprise Business Analyst II
Boise State University

Sessions I'm Presenting

Documentation vs Reality – Implementing Salesforce data and lessons learned
Track: Customer Relationship Management (CRM)
Role: Co-Presenter
Monday, Feb 27th (10:30 AM - 11:30 AM)
Keeping the Customer in Mind: Adopting Adaptibility and Abandonment
Track: Customer Relationship Management (CRM)
Role: Primary Presenter
Monday, Feb 27th (4:00 PM - 5:00 PM)