Agenda

Disruptive Practices for Student Success: Reimagining the Student Experience

Track: Student Information System (SIS)

Session Number: 9971
Date: Wed, Mar 1st, 2023
Time: 9:00 AM - 10:00 AM

Description:

Participants will learn how Miami Dade College (MDC) utilized design thinking and journey mapping to reimagine the student experience. We will showcase how design thinking allowed us to efficiently and expeditiously help identify personas, policies, procedures, system and structure changes needed to design and implement a modern student-centric experience. Topics addressed will include: Eliminating barriers, Career/Program/Plan (CPP) stack management, incoming transcript management and evaluation, using blockchain to create a digital wallet for outgoing transcripts, diplomas and badges, and managing employees through the change process. What we learned and where we are headed will also be shared.

Presenters:
Nora Cooper, Director of MDConnect, Campus Solutions;
Dr. Carlos Gonzalez, MDConnect, Director of Student Records;
Adam Porro, Executive Director of First Year Experience and Student Success
Sub-Categorization: Other
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1599
ERP Systems: Other
Platform Type: N/A
Target Audience: All
Knowledge level: Overview
Tell us about you!:
Sub-Categorization: Other
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1599
ERP Systems: Other
Platform Type: N/A
Target Audience: All
Knowledge level: Overview
Tell us about you!:

Speakers

Primary Presenter
Nora Cooper
Campus Solutions Core Team, Academic Advisement Lead
Miami Dade College
Co-Presenter
Carlos Gonzalez
Director of Student Records, Campus Solutions
Miami Dade College
Co-Presenter 2
Adam Porro
Executive Director, Student-Centered Services
Miami Dade College