Agenda

Across the Silo-verse: Delivering a Modern Student CX that unifies your cloud and backend systems

Track: Exhibitor

Session Number: 9961
Date: Mon, Feb 27th, 2023
Time: 9:00 AM - 10:00 AM

Description:

After many Digital Transformation efforts, universities face the challenge of the Silo-verse: multiple cloud and backend systems that store and manage the organization's processes and data but aren't aligned to deliver a unified, engaging experience for students. In this talk, we will review how to build and deploy a modern digital Student CX that is functional, consistent, responsive, visually pleasing, logically organized, and scalable across any type of technology stack. We will present the journey of Stanford University and its challenges regarding its Student Portal and its digital ecosystem and how a unique, innovative approach enabled the organization to transform its user journeys within months.
Sub-Categorization: Customer Relationship Management (CRM)
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1596, trk-1599, trk-1593, trk-1598
ERP Systems: Non-ERP Related, Other
Platform Type: Hybrid
Target Audience: All
Knowledge level: Overview
Tell us about you!: Kevin Armstrong is Base22’s Chief Innovation Officer. He has a twenty-five-year career leveraging his experience as a CTO, CIO, owner, and consultant. He successfully designs and implements business outcome-focused solutions while applying innovation methodologies to lead and support transformational enterprise initiatives for commercial and public clients.
Sub-Categorization: Customer Relationship Management (CRM)
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1596, trk-1599, trk-1593, trk-1598
ERP Systems: Non-ERP Related, Other
Platform Type: Hybrid
Target Audience: All
Knowledge level: Overview
Tell us about you!: Kevin Armstrong is Base22’s Chief Innovation Officer. He has a twenty-five-year career leveraging his experience as a CTO, CIO, owner, and consultant. He successfully designs and implements business outcome-focused solutions while applying innovation methodologies to lead and support transformational enterprise initiatives for commercial and public clients.

Speakers

Primary Presenter
Kevin Armstrong
COO & Innovation Officer
Base22