Agenda

A One-Stop View of the Student: It’s a Game-Changer

Track: Exhibitor

Session Number: 9950
Date: Tue, Feb 28th, 2023
Time: 1:00 PM - 2:00 PM

Description:

Delivering student services and support and answering their frequently asked questions about the financial side of their education can be time-consuming and challenging. With numerous systems and screens admins must use to accomplish this, it’s nearly impossible to get a comprehensive view of the student in your office, on the phone, or in a chat. Bringing these systems together through an integrated solution eliminates department and system silos, automates repetitive tasks, and achieves a one-stop, personalized experience for students and staff.

In this session, you’ll learn how Student Account Advisor from TouchNet provides a holistic, real-time view of a student’s complete financial account and engagement profile. By integrating Advisor with your SIS, we’ll walk through how bringing together financial aid information, academic records, payment preferences and authorizations and more, not only enhances customer service, it drastically reduces time spent searching other systems for needed information. Additionally, you will see how this integrated, one-stop system can support the campus beyond the bursar's office to provide university staff with the same quick access to a comprehensive student view.
Sub-Categorization: Student Information System (SIS)
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1595, trk-1593
ERP Systems: Other
Platform Type: Cloud
Target Audience: All
Knowledge level: Overview
Tell us about you!: As a twenty year veteran in the payments industry, Melissa has partnered, brought to market and managed multiple innovative solutions. With expertise in security and compliance, breaking down complex concerns into easy to understand solutions is what she does. Now taking on a role in servant leadership, Melissa continues to bring that expertise to supporting a team of high-performing professionals committed to driving solutions for higher education.
Sub-Categorization: Student Information System (SIS)
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1595, trk-1593
ERP Systems: Other
Platform Type: Cloud
Target Audience: All
Knowledge level: Overview
Tell us about you!: As a twenty year veteran in the payments industry, Melissa has partnered, brought to market and managed multiple innovative solutions. With expertise in security and compliance, breaking down complex concerns into easy to understand solutions is what she does. Now taking on a role in servant leadership, Melissa continues to bring that expertise to supporting a team of high-performing professionals committed to driving solutions for higher education.

Speakers

Primary Presenter
Melissa Medeiros
Manager, Product Management
TouchNet