Agenda

Service Delivery at DePaul: The Future is Now!

Track: Customer Relationship Management (CRM)

Session Number: 9529
Date: Wed, Mar 1st, 2023
Time: 10:30 AM - 11:30 AM

Description:

Building upon last year's report, Service Delivery at DePaul: The Past, Present and Future. Please join us as we continue the story of our journey into providing the best possible service to our constituents using ServiceNow. We will discuss our efforts to branch out service delivery to the following areas of the university: Unifying our College of Computing and Digital Media's disparate support groups into a single entity, Creating a better employee experience by implementing the ServiceNow Human Resources Service Delivery module, Implementing a service portal, knowledgebase and catalog of services for our back end financial systems team. We will discuss the benefits we have realized from all of these projects, the difficulties we encountered, as well as our inroads into full automation of several IT processes and our continued journey with structured workflows to improve our service delivery.
Sub-Categorization: Service/Help Desk/ITSM
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1596, trk-1595, trk-1597, trk-1592, trk-1598
ERP Systems: Other
Platform Type: Cloud
Target Audience: All
Knowledge level: Overview
Tell us about you!: MS in Computer Science and over 20 years experience in the field. Original implementor and 2+ years as Service Now administrator and developer.
Sub-Categorization: Service/Help Desk/ITSM
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1596, trk-1595, trk-1597, trk-1592, trk-1598
ERP Systems: Other
Platform Type: Cloud
Target Audience: All
Knowledge level: Overview
Tell us about you!: MS in Computer Science and over 20 years experience in the field. Original implementor and 2+ years as Service Now administrator and developer.

Speakers

Primary Presenter
Jason Koziara
Associate Director, Cloud Technology Support
DePaul University