Agenda
Creating and Evaluating the Effectiveness of Documentation
Track: Project and Change Management (PCM)
Session Number: 9564
Date: Tue, Feb 28th, 2023
Time: 4:00 PM - 5:00 PM
Description:
A complete staff turnover for one of our modules revealed some shortcomings in documentation. Often documentation is written for those who have a background in the module, but what happens when all the expertise leaves? We will discuss how to survive such a transition, some trial and error creating documentation, and a plan for testing new documentation.
Sub-Categorization: Training
Session Type: Presentation
Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1595, trk-1597, trk-1593, trk-1598
ERP Systems: Non-ERP Related
Platform Type: N/A
Target Audience: All
Knowledge level: Basic
Tell us about you!: Mishelle Denton
Master of Business Administration
Bachelors Cellular Biology
I have a dual role in Campus Solutions as the lead in Security for 6 years and the manager for Student Financials for more than a year. This role has unveiled some surprises about our documentation I would not have considered otherwise.
Karen D. Cook
Master of Higher Education Administration
Bachelor of Art History and English
I transitioned from an analyst to the lead for the Academic Advisement module. Bringing in a new analyst revealed weaknesses in our documentation, which has resulted in inconsistencies in how we use the system, such as entering academic exceptions, building new requirements, and naming conventions.
Master of Business Administration
Bachelors Cellular Biology
I have a dual role in Campus Solutions as the lead in Security for 6 years and the manager for Student Financials for more than a year. This role has unveiled some surprises about our documentation I would not have considered otherwise.
Karen D. Cook
Master of Higher Education Administration
Bachelor of Art History and English
I transitioned from an analyst to the lead for the Academic Advisement module. Bringing in a new analyst revealed weaknesses in our documentation, which has resulted in inconsistencies in how we use the system, such as entering academic exceptions, building new requirements, and naming conventions.
Sub-Categorization: Training
Session Type: Presentation
Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1595, trk-1597, trk-1593, trk-1598
ERP Systems: Non-ERP Related
Platform Type: N/A
Target Audience: All
Knowledge level: Basic
Tell us about you!: Mishelle Denton
Master of Business Administration
Bachelors Cellular Biology
I have a dual role in Campus Solutions as the lead in Security for 6 years and the manager for Student Financials for more than a year. This role has unveiled some surprises about our documentation I would not have considered otherwise.
Karen D. Cook
Master of Higher Education Administration
Bachelor of Art History and English
I transitioned from an analyst to the lead for the Academic Advisement module. Bringing in a new analyst revealed weaknesses in our documentation, which has resulted in inconsistencies in how we use the system, such as entering academic exceptions, building new requirements, and naming conventions.
Master of Business Administration
Bachelors Cellular Biology
I have a dual role in Campus Solutions as the lead in Security for 6 years and the manager for Student Financials for more than a year. This role has unveiled some surprises about our documentation I would not have considered otherwise.
Karen D. Cook
Master of Higher Education Administration
Bachelor of Art History and English
I transitioned from an analyst to the lead for the Academic Advisement module. Bringing in a new analyst revealed weaknesses in our documentation, which has resulted in inconsistencies in how we use the system, such as entering academic exceptions, building new requirements, and naming conventions.
Speakers
Primary Presenter
Mishelle Denton, MBA
Functional Systems Manager
University of Kansas
Co-Presenter
Karen D. Cook
Functional Systems Analyst, Senior
University of Kansas
