Agenda

The User Journey is Not Just For External Constituents

Track: Customer Relationship Management (CRM)

Session Number: 9575
Date: Tue, Feb 28th, 2023
Time: 1:00 PM - 2:00 PM

Description:

Have you ever had an experience working with internal constituents (or customers) who only see you or your position as overhead? I have, and I'd venture to say many of us have. The goal of this presentation will be focused on what it means to support and meet the needs of our internal constituents. We will look at ways to build strong relationships to help us design business process, define critical needs and examine ways to approach success for our internal constituent user. This will include the journey getting there. Many of us work on projects and the goal is to help our constituents achieve their goal(s), be innovative, create solutions or solve issues. We will talk about ways to approach business, clear processes, redirection, accomplished results, creating paths to value, and how the journey can be different based on the business need. In essence painting a picture for the constituent, yourself, the technical staff needed to reach the objective before us.
Sub-Categorization: Other
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1599, trk-1593
ERP Systems: Non-ERP Related
Platform Type: N/A
Target Audience: All
Knowledge level: Basic
Tell us about you!: I am the Campus Solutions Team lead at CWU and lead business analyst for student records. I spend a lot of my time leading projects big and small across our institution as well as leading our team members with their work. I serve on several committees and I am currently the chair for our employee council. I am full time mom, grandma and wife and a student.
Sub-Categorization: Other
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1599, trk-1593
ERP Systems: Non-ERP Related
Platform Type: N/A
Target Audience: All
Knowledge level: Basic
Tell us about you!: I am the Campus Solutions Team lead at CWU and lead business analyst for student records. I spend a lot of my time leading projects big and small across our institution as well as leading our team members with their work. I serve on several committees and I am currently the chair for our employee council. I am full time mom, grandma and wife and a student.

Speakers

Primary Presenter
Lidia Anderson
Manager
Central Washington University