Is your organization planning for or currently implementing a new Advancement solution? Are you considering leveraging the capabilities of an enterprise-wide CRM? Have you considered how your organization will proactively adapt to continue supporting users through such a major technology change? Vanderbilt University's Development and Alumni Relations team recently experienced major technology shifts as they moved to the Salesforce platform. They understood that their staff and service delivery models would need to adjust to keep pace with new system capabilities and provide high-quality services to customers. Join us for a discussion, now a year post Vanderbilt's go-live, to hear about their journey, lessons learned, and plans for continued evolution.