Agenda

You’ve Got a Friend in Me: Designing Effective Change Management Approaches

Track: Project and Change Management (PCM)

Session Number: 9620
Date: Mon, Feb 27th, 2023
Time: 2:30 PM - 3:30 PM

Description:

The decentralized, consensus driven-culture of many universities can make major systems implementations more challenging than in more traditional top-down cultures. How do you give stakeholders a voice without slowing progress? How do you support those tasked with this responsibility when time and resources are limited? What approaches can help create more efficient decision-making? How do you mitigate resistance to anticipated changes in ways that support anxious stakeholders?

This session will explore change management strategies, including campus engagement approaches, being implemented in support of Washington University’s implementation of based student information system, with a focus on ways to scale approaches up or down depending on environment and resources. 

Ellen Rostand, assistant vice chancellor and project director will present, along with Danielle Bristow, who is the project's change management lead. Madison Carpenter from Huron Consulting will present as well. Bios of co-presenters are uploaded with this submission.
Sub-Categorization: Change Management
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1593
ERP Systems: Workday
Platform Type: N/A
Target Audience: All
Knowledge level: Overview
Tell us about you!: Ellen is an award-winning communications strategist, branding and marketing expert with nearly 30 years of experience working with for-profit and not-for-profit organizations in the healthcare and higher education space. She has extensive experience with organizational challenges that lie at the intersection of communication strategy, business process improvement, change management and information technology. She has held a variety of roles at WashU, most recently leading change management, internal communications and training efforts to replace Washington University’s HR, Finance and Student systems with Workday. Since January 2021, she has focused full-time as a project director for the university’s Workday Student implementation team responsible for communications, change management, readiness, and training for the 30,000+ students, staff, and faculty who will be impacted by the transition. She earned her Bachelor of Science in Economics from the University of Pennsylvania and an MBA from the University of Chicago, where she also earned a certificate in health administration and policy.
Sub-Categorization: Change Management
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1593
ERP Systems: Workday
Platform Type: N/A
Target Audience: All
Knowledge level: Overview
Tell us about you!: Ellen is an award-winning communications strategist, branding and marketing expert with nearly 30 years of experience working with for-profit and not-for-profit organizations in the healthcare and higher education space. She has extensive experience with organizational challenges that lie at the intersection of communication strategy, business process improvement, change management and information technology. She has held a variety of roles at WashU, most recently leading change management, internal communications and training efforts to replace Washington University’s HR, Finance and Student systems with Workday. Since January 2021, she has focused full-time as a project director for the university’s Workday Student implementation team responsible for communications, change management, readiness, and training for the 30,000+ students, staff, and faculty who will be impacted by the transition. She earned her Bachelor of Science in Economics from the University of Pennsylvania and an MBA from the University of Chicago, where she also earned a certificate in health administration and policy.

Speakers

Primary Presenter
Ellen Rostand
Assistant Vice Chancellor and Project Director, Change Management
Washington University in St. Louis
Co-Presenter
DANIELLE BRISTOW
Change Lead
Washington University in St. Louis
Co-Presenter 2
Madison Carpenter
Consultant
Huron Consulting Group