Agenda
Student Success Hub: Improving the Advising Experience
Track: Customer Relationship Management (CRM)
Session Number: 9748
Date: Mon, Feb 27th, 2023
Time: 2:30 PM - 3:30 PM
Description:
In this session you will learn about DePaul University’s move to Salesforce Student Success Hub – a new advising experience for students and advisors alike. Understand some of the challenges faced with this project roll-out including data integrations and communication strategies and see the new system, both from the advisor and the student points of view.
Sub-Categorization: Product Implementation/Integration
Session Type: Presentation
Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1593
ERP Systems: Salesforce
Platform Type: Hybrid
Target Audience: Functional
Knowledge level: Basic
Tell us about you!: Currently I'm the chair of the CX Advisory group and have presented multiple years at Alliance conferences. I've been involved with CRM at DePaul University for over 15 years .
Sub-Categorization: Product Implementation/Integration
Session Type: Presentation
Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1593
ERP Systems: Salesforce
Platform Type: Hybrid
Target Audience: Functional
Knowledge level: Basic
Tell us about you!: Currently I'm the chair of the CX Advisory group and have presented multiple years at Alliance conferences. I've been involved with CRM at DePaul University for over 15 years .
Speakers
Primary Presenter
Lorne Henne
Sr. CRM Business Analyst
DePaul University
