Agenda

From Prototype to Production: Building Relationships Between Functional & Technical Users

Track: Project and Change Management (PCM)

Session Number: 9860
Date: Mon, Feb 27th, 2023
Time: 10:30 AM - 11:30 AM

Description:

Together, functional and technical users (e.g. business analysts, developers, administrators, etc.) can conquer the world…if they can effectively work and communicate with one another. Often, mismatched expectations, assumptions, and a lack of understanding between these parties can lead to frustrations and "failure to communicate" scenarios. In this lighthearted and fun session, we will dispel some common myths about these various groups while discussing the responsibilities and obligations of each role in areas like defining requirements and specifications, decision-making, documentation, QA testing, troubleshooting, and training. We will learn about things like team agreements and how to create a culture of collaboration.  Lastly we’ll wrap it up with some concrete tips and strategies on how to improve communication, help each other, and take the relationship with your developer, administrator, or business analyst from prototype to production. 
Sub-Categorization: Communication
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1595, trk-1597, trk-1593, trk-1598
ERP Systems: Non-ERP Related
Platform Type: N/A
Target Audience: All
Knowledge level: Overview
Tell us about you!: I have a been a manager of staff for more than 15 years. I currently oversee a team of functional and technical users and work closely with another team of technical users - I deal with these topics on a daily basis. I have presented on this topic at multiple Alliance conferences as well as other national conferences. I have also been invited to conduct staff training around these topical areas at other institutions. I am a seasoned presenter and experienced trainer. I have been using Peoplesoft since 2008, Salesforce since 2012 and numerous other systems.
Sub-Categorization: Communication
Session Type: Presentation

Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1595, trk-1597, trk-1593, trk-1598
ERP Systems: Non-ERP Related
Platform Type: N/A
Target Audience: All
Knowledge level: Overview
Tell us about you!: I have a been a manager of staff for more than 15 years. I currently oversee a team of functional and technical users and work closely with another team of technical users - I deal with these topics on a daily basis. I have presented on this topic at multiple Alliance conferences as well as other national conferences. I have also been invited to conduct staff training around these topical areas at other institutions. I am a seasoned presenter and experienced trainer. I have been using Peoplesoft since 2008, Salesforce since 2012 and numerous other systems.

Speakers

Primary Presenter
Carrie Trentham
Senior Director of Student Information and Systems Design
University of Nevada, Las Vegas