Agenda
Optimizing with Omni-Channel
Track: Customer Relationship Management (CRM)
Session Number: 9710
Date: Mon, Feb 27th, 2023
Time: 9:00 AM - 10:00 AM
Description:
Learn how UCPath adopted Omni-Channel best practices to increase department productivity, reduce duplicate faculty/staff/student reach-ins, and develop internal Subject Matter Experts. This session will reflect upon the business process changes needed to effectively align with Omni routing functionality, and the lessons learned during implementation.
Sub-Categorization: Extending the Product/Platform
Session Type: Presentation
Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1593
ERP Systems: Salesforce
Platform Type: On-premise
Target Audience: All
Knowledge level: Overview
Tell us about you!: In her role as Director of Employee Services, Angelina is responsible for leading the development of employee service processes, practices, staff, and tools at UCPath.
Prior to joining the University of California, Angelina spent more than 25 years working and leading in a Shared Service environment for global organizations including Nestle Waters, USA, and Avery Dennison, North America.
Angelina received her Doctorate in Educational Leadership from California State University, San Bernardino.
Prior to joining the University of California, Angelina spent more than 25 years working and leading in a Shared Service environment for global organizations including Nestle Waters, USA, and Avery Dennison, North America.
Angelina received her Doctorate in Educational Leadership from California State University, San Bernardino.
Sub-Categorization: Extending the Product/Platform
Session Type: Presentation
Session Length: Regular Length (60 min)
Cross Listed Areas: trk-1593
ERP Systems: Salesforce
Platform Type: On-premise
Target Audience: All
Knowledge level: Overview
Tell us about you!: In her role as Director of Employee Services, Angelina is responsible for leading the development of employee service processes, practices, staff, and tools at UCPath.
Prior to joining the University of California, Angelina spent more than 25 years working and leading in a Shared Service environment for global organizations including Nestle Waters, USA, and Avery Dennison, North America.
Angelina received her Doctorate in Educational Leadership from California State University, San Bernardino.
Prior to joining the University of California, Angelina spent more than 25 years working and leading in a Shared Service environment for global organizations including Nestle Waters, USA, and Avery Dennison, North America.
Angelina received her Doctorate in Educational Leadership from California State University, San Bernardino.
Speakers
Primary Presenter
Angelina Gomez
Director, Employee Services
University of California System
Co-Presenter
Kristen Cowden
Employee Services Supervisor
University of California System
Co-Presenter 2
Tom Myers
Employee Experience Analyst
University of California System
