Frequently Asked Questions
Please read before contacting support
GENERAL QUESTIONS
What is Alliance Virtual 2021?
Alliance Virtual 2021 will span 4 days and have 300+ educational sessions. Learn more about this virtual conference and reasons why you should attend.
Who can attend Alliance Virtual 2021?
All attendees must be members of the Higher Education User Group or Public Sector User Group at the time of registration. A limited number of guests from other industries and employees of vendors accepted by the conference as exhibitors.
When is Alliance Virtual 2021?
Alliance Virtual 2021 is from March 15-18, 2021 with workshops held the week before from March 8-9, 2021. View the online schedule to see specific dates and times.
Where is Alliance Virtual 2021?
Alliance Virtual 2021 will be held online. You will need a device and internet to attend live sessions.
REGISTRATION QUESTIONS
What is the registration rate for Alliance Virtual 2021?
You can find information on attending Alliance Virtual 2021 on the registration information page.
What is included in the registration rate for Alliance Virtual 2021?
Registration fee per attendee includes admission to all sessions as well as the ability to access recordings of all sessions. Workshops require a separate registration and payment.
I am not sure if my organization is a member of HEUG. How do I check?
Please send an email to support@alliance-conference.com.
My organization is not a member of the HEUG, how do we join?
Visit the HEUG Membership information page for more details on how to enroll.
My organization is a member of the HEUG but I don't have a HEUG log in. How do I obtain one?
Please put in your request through our online form.
What currency is the registration fee in?
The registration fee is in US Dollars. Payment must be in US Dollars.
What types of payment do you accept?
Visa, MasterCard, American Express, Discover and check/cheque are accepted.
I am trying to make payment with my credit/debit card, but payment won't go through.
If your payment did not go through, check to see if one of the following situations has occurred:
- Credit card has expired
- Credit card limit has been reached
- Credit card has a fraud listing
- Credit card billing address doesn't match the one put in upon making payment
It is recommended that you contact your credit card provider to verify the information above. Please note that our system will temporarily block credit cards, if declined multiple times.
Where do I mail my check/cheque for registration fees?
ALLIANCE VIRTUAL 2021 Conference
Department 880174
PO Box 29650
Phoenix, AZ 85038-9650
Overnight/Courier Address:
JPMorgan Chase (AZ1-2170)
Attn: Higher Education User Group, Inc. Accounting
Department 880174
1820 E Sky Harbor Circle South
Phoenix, AZ 85034
May I request a registration transfer?
Transfers will only be accepted through March 8, 2021. Please fill out the Registration Transfer Form and follow the instructions provided on the form for submission.
How do I request a registration cancellation?
There are no refunds for any Alliance Virtual 2021 registrations. ALL SALES ARE FINAL. Refunds for any registration fees, workshops and/or optional items will not be granted, nor will they be given for no-shows.
ALLIANCE 2020 CREDIT QUESTIONS
I have a credit from Alliance 2020, what happens now?
The credit that was issued to the Alliance 2021 in Phoenix will be applied to Alliance Virtual 2021.
There are no refunds for any amount of the balance, nor will it be extended towards a future conference. However, if you are unable to attend Alliance Virtual 2021 live from March 15 - 18, 2021 you will have access to all the conference recordings OR you can transfer your credit to a colleague if they are not registered. To transfer your credit please fill out the Registration Transfer Form.
If you do not register for Alliance Virtual 2021, your credit will be forfeited.
I have a credit from Alliance 2020, how do I apply that to my registration?
When registration opens on November 18, you will need to first login to HEUG.Online. Once logged in and begin your registration you will see the credit amount applied.
How do I find out the amount of credit I have?
When registration opens on November 18, you will need to first login to HEUG.Online. Once logged in and begin your registration you will see the full credit amount. If you need to know sooner, please contact support@alliance-conference.com.
What if my credit exceeds the registration amount?
Your credit amount will cover your registration to Alliance Virtual 2021. The remaining balance will then be used towards Alliance Virtual 2021 workshop(s) or additional registration for your colleague(s).
Example: $925 credit amount - $499 Alliance Virtual 2021 Institutional Reg Rate = $426 credit for a colleague to attend Alliance Virtual 2021 or Alliance Virtual 2021 workshop(s) for yourself. Please note we have offered the Institutional Member rate for anyone that has an Alliance 2020 credit regardless if you are a Subscriber Member.
There are no refunds for any portion of the balance, nor will it be extended towards a future conference. However, if you are unable to attend Alliance Virtual 2021 live from March 15 - 18, 2021 you will have access to all the conference recordings OR you can transfer your registration to a colleague if they are not registered.
There will be a section on your Alliance Virtual 2021 registration form to indicate who from your organization will be receiving the remaining balance. This must be filled out and submitted no later than March 8, 2021. To transfer your credit please fill out the Registration Transfer Form.
Can I receive a refund if the credit balance isn’t used?
There are no refunds for any cancellations or no-shows. If you are unable to attend Alliance Virtual 2021 live from March 15 - 18, 2021 you will have access to all the conference recordings OR you can transfer your credit to a colleague if they are not registered. To transfer your credit please fill out the Registration Transfer Form. If you do not register for Alliance Virtual 2021, your credit will be forfeited
No, credits that are not used for Alliance Virtual 2021 will be void.
GROUP REGISTRATION QUESTIONS
How can my organization take part in the Group Registration Package?
Choose which pack you want. (Pack of 10 or Pack of 25) and contact support@alliance-conference.com
To be eligible for the group rate your organization must be an Institutional, System, or Allied (PSUG) Member.
Must register all attendees in the pack by March 18, 2021 or the outstanding registrations will be forfeited.
Can the roll over credits be applied to the Group Registration Package?
Yes, you can apply any Alliance 2020 roll over credit to the pack. Please contact support@alliance-conference.com BEFORE registering.
Do I have a registration deadline for the Group Registration Package?
Yes, if you have not registered for the conference by March 18, 2021 your registration will be forfeited and no refunds will be granted.
Can the Group Registration Package invoice be split up by departments for my organization?
No, there will only be one invoice generated. If you need to split the invoice, that will need to be done internally with your organization.
Can we transfer a registration from the Group Registration Package?
Transfers will only be accepted through March 8, 2021. To transfer your registration please fill out the Registration Transfer Form and follow the instructions provided on the form for submission.
SESSION QUESTIONS
How can I become a presenter at Alliance Virtual 2021?
Session submissions will be open from September 30 – October 21, 2020. The session information page will be available soon.
I am a presenter and need to make changes to my presentation. Who do I contact?
Please contact your Track Chair. If you are an exhibitor presenting, please contact Tom Chambers at exhibitors@heug.org.
You will not be able to login to the mobile app until your registration is paid.
Agenda Builder is located in the Alliance app. There are two methods to access the mobile app.
- Go to the App Store and download the HEUG Events app:
Android - Google Play
iOS - Apple Store
Click "Log in" at the top right then "Get Started". Create an Eventsential Account login by using the same e-mail address and password that you use to login to HEUG.Online.
Then click on the Alliance Virtual 2021 event and log in again by using the same e-mail address and password that you use to login to HEUG.Online. - Go to https://heug.eventsential.org/Home/Details/117 on your browser to instantly access your mobile event guide!
Click on the event then login by using the same e-mail address password that you use to login to HEUG.Online.
Will recordings be available to non-Alliance Virtual 2021 attendees?
No, recordings are ONLY available to those who are registered and paid for Alliance Virtual 2021.
What time zone are the Alliance Virtual sessions listed in?
All times are listed in ET Eastern Time (US and Canada). The HEUG Mobile Event app now lets you see session information in your own time zone. Please visit the Mobile App page for more information.
ADDITIONAL QUESTIONS
What are the hours of the Alliance Conference Support?
Email will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM Mountain Standard Time Zone in United States UTC/GMT -07:00.
When and where are future Alliance conferences?
To view the full list of future Alliance conferences, please visit the Past & Future Conferences page.
I have a question about membership with Higher Education User Group (HEUG)?
Please contact us at support@heug.org.
If you have any additional questions, please contact support@alliance-conference.com.
