Terms & Policies


By registering for and/or attending the Higher Education User Group (HEUG) Conference, all participants agree to be bound by, and comply with, these Terms and Policies. It is the participant's responsibility to read and understand these Terms and Policies.

Participation and Behavior

Participants are expected to conduct themselves professionally at all conference functions. Excessive use of obscene language, abusive behavior, or threatening behavior directed to any other conference participant or staff is not conducive to a learning environment, and will not be tolerated. The conference staff has the right to remove any participant that is in violation of this policy and no refunds of registration will be granted.

Personal Information

Please note that participation contact details will be kept on the HEUG database, which will only be used by HEUG. HEUG does not record or store credit card information. Unless an explicit request from a registrant to withhold contact information (through the registration form) is received, the registrant's information will be included in the list of all attendees, their affiliation institutions and email addresses that will be accessible to delegates and vendors at the conference. The email addresses will also be used to circulate last minute details and announcements of future HEUG events.

Photography/Audio and Video Recording

All HEUG conferences are held in a public virtual space, therefore we do not prohibit participants, exhibitors, sponsors, news organizations and other companies from photographing or video or audio-taping some Conference activities. The HEUG reserves the right to use images or recordings taken at the Conference with your photograph or voice and/or likeness in future marketing materials.

Soliciting at the Conference

We encourage attendees to support the paid sponsors and exhibitors who, in turn, are supporting the industry. However, suitcasing is prohibited at all HEUG Conferences. The HEUG reserves the right to escort any individual from the conference if they are reported to be soliciting in the Exhibitor Hall and are not a conference sponsor or exhibitor. We also encourage attendees not to listen to a sales pitch from a non-sponsor or exhibitor.


The HEUG has sole discretion, without refund, to refuse admittance to or expel from the conference anyone that is deemed to be behaving in a manner that could be disruptive to the conference or any other participant.

The HEUG reserves the right to close, alter, or cancel, without prior notice, any conference event, sessions or other items relating directly or indirectly to the conference for any cause, or at any time.

The HEUG reserves the right to remove anyone caught sharing a registration. Those users will be removed from the session(s) and if caught twice you will lose all access, will not be granted a refund for the registration.

Registration Payment

Registration fees must be paid in full before the conference start date (March 15, 2021). If full payment has not been received, registrations will be canceled. This applies to registrants submitting bank/wire transfers, checks, and credit card payments that are incomplete for any reason.

  • All fees are payable in U.S. dollars.
  • MasterCard, VISA, Discover, American Express, and checks are accepted.
  • No purchase orders accepted.

Registration Cancellation 

All sales are final. Refunds for any registration fees, workshops and/or optional items will not be granted, nor will they be given for no-shows.

Registration Transfers

Only one transfer is permitted per original registrant with written consent. The individual submitting the substitution request is responsible for all financial obligations associated with that substitution as well as updating any contact/demographic information. A registration transfer form will be made available starting November 18.

Alliance 2021 Registration Terms & Conditions for Alliance 2020 Registrants

If you received a credit to be used towards your Alliance 2021 Phoenix registration, please read the following terms and conditions:

Attended Alliance Virtual 2020 with Alliance 2020 Philadelphia Credit

The credit that was to be used towards the Alliance 2021 Phoenix conference will be applied to Alliance Virtual 2021 conference.

We will NOT be refunding any of the balance, nor will it be extended towards a future conference. However, if you are unable to attend Alliance Virtual 2021 you can transfer your registration to a colleague if they are not registered.

If you do not register for Alliance Virtual 2021, your credit will be forfeited.

Full Alliance 2020 Philadelphia Credit

Your credit amount will cover your registration to Alliance Virtual 2021. The remaining balance will then be used towards additional registration for your colleague(s).

$925 credit amount - $499 Alliance Virtual 2021 Institutional Reg Rate =
$426 credit for a colleague(s) to attend Alliance Virtual 2021.

We will NOT be refunding any of the balance, nor will it be extended towards a future conference. However, if you are unable to attend Alliance Virtual 2021 live from March 15 – 18, 2021 you will have access to all the conference recordings OR you can transfer your registration to a colleague if they are not registered.

There will be a section on your Alliance Virtual 2021 registration form to indicate who from your institution will be receiving the remaining balance. This must be filled out and submitted no later than March 8, 2021. If you are planning to transfer, a registration transfer form will be made available by November 18.

Refunds for cancellations or no-shows will NOT be granted. If you choose not to attend Alliance Virtual 2021 and/or do not take advantage of the additional registrations for your colleagues, you will forfeit that money. Transfers will be permitted until March 8th, 2021. All transfer requests must be written notice sent via email to support@alliance-conference.com before the deadline.