Frequently Asked Questions

Alliance Virtual 2020


What is Alliance Virtual 2020?

Alliance Virtual 2020 will span 5 days and have 200+ educational sessions. Learn more about this virtual conference and reasons why you should attend.

Who can attend Alliance Virtual 2020?

A limited number of guests from other industries, will be permitted to attend as well as employees of vendors accepted by the conference as exhibitors.

When is Alliance Virtual 2020?

Alliance Virtual 2020 is from May 18 - 22, 2020 with workshops held the week before from Mary 11-12, 2020. View the online schedule to see specific dates and times.

Where is Alliance Virtual 2020?

Alliance Virtual 2020 will be held online. You only need a device and internet to attend live sessions.



What is the registration rate for Alliance Virtual 2020?

You can find all information on the Registration Information page.

What is included in the registration rate for Alliance Virtual 2020?

Registration fee per attendee includes admission to all sessions as well as the ability to access recordings of all sessions. Workshops require a separate registration and payment.

I am not sure if my institution/organization is a member of HEUG. How do I check?

Please send an email to

My institution/organization is not a member of the HEUG, how do we join?

Visit the HEUG Membership information page for more details on how to enroll.

My institution/organization is a member of the HEUG but I don't have a HEUG log in. How do I obtain one?

Please put in your request through our online form.

What currency is the registration fee in?

The registration fee is in US Dollars. Payment must be in US Dollars.

What types of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and check/cheque.

I am trying to make payment with my credit/debit card, but payment won't go through.

If your payment did not go through, check to see if one of the following situations has occurred:

Credit card has expired
Credit card limit has been reached
Credit card has a fraud listing
Credit card billing address doesn't match the one put in upon making payment

We highly recommend for you to contact your credit card provider to verify the information above. Please note that our system will temporarily block credit cards, if declined multiple times.

Where do I mail my check/cheque for registration fees?

ALLIANCE 2020 Conference
Department 880174
PO Box 29650
Phoenix, AZ 85038-9650

Overnight/Courier Address:
JPMorgan Chase (AZ1-2170)
Attn: Higher Education User Group, Inc. Accounting
Department 880174
1820 E Sky Harbor Circle South
Phoenix, AZ 85034

May I request a registration transfer?

Alliance Virtual 2020 will not be accepting registration transfers. Transfers for registration or workshop will not be granted.

How do I request a registration cancellation?

Alliance Virtual 2020 will not be accepting registration refunds. All sales are final. Refunds for any registration fees, workshops and/or optional items will not be granted, nor will they be given for no-shows.



How can I become a speaker at Alliance Virtual 2020?

Alliance Virtual 2020 will not be accepting any new sessions.

I am a speaker and need to make changes to my presentation. Who do I contact?

Please contact your Track Chair. If you are a exhibitor-presenting, please contact Tom Chambers at

What are the tracks for the conference?

How can I build my agenda?

Please note you will not be able to login to the mobile app until your registration is paid.
Agenda Builder is located in the Alliance app. There are two methods to access the mobile app.
Method 1: Go to the App Store and download the HEUG Events app:
Click "Log in" at the top right then "Get Started". Create an Eventsential Account login by using the same e-mail address and password that you use to login to HEUG.Online.
Then click on the Alliance 2020 event and log in again by using the same e-mail address and password that you use to login to HEUG.Online.
Method 2: Go to on your browser to instantly access your mobile event guide!
Click on the event then login by using the same e-mail address password that you use to login to HEUG.Online.

Will recordings be avaliable to non-Alliance Virtual 2020 attendees?

No. Recordings are ONLY avaliable to those who are registered for Alliance Virtual 2020.

What time zone are the Alliance Virtual sessions listed in?

All times are listed in ET Eastern Time (US and Canada). You may use this time converter to help calculate the session times in your timezone.


What are the hours of the Alliance Conference Support?

Email and voicemails will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM Mountain Standard Time Zone in United States UTC/GMT -07:00.

When and where are future Alliance conferences?

To view the full list of regional HEUG conferences, please visit the HEUG Regional Events page.

What are the dates and location for other HEUG conferences?

To view the list of HEUG conference, please visit the HEUG Regional Events page.

I have a question about membership with Higher Education User Group (HEUG)?

Please contact us at or 1-602-633-0734




What is the status of Alliance 2020 in Philadelphia & the novel coronavirus (2019-nCoV)?

The health and safety of our attendees and exhibitor partners is of the utmost importance. After careful consideration, the Conference Team and the HEUG Board of Directors have decided to cancel the Alliance 2020 Conference.

We regret the loss of opportunities to inspire, innovate, and collaborate together, as well as any inconvenience this decision may cause you or your institution. Please rest assured that this decision was not taken lightly.

Will my Alliance registration fees be refunded and when?

Alliance 2020 will be held as a virtual conference May 18-22, 2020. We didn't want you to miss out on such an important learning opportunity so we will be offering you 200+ sessions from the comfort of your desk/living room/bed. Now you'll have the opportunity to attend more sessions than you ever could before! It's 5 full days of content but you build your schedule and only have to attend as many sessions as you want, WHEN you want. To show our appreciation for your patience and understanding during this unprecedented time, as an Alliance 2020 Registrant, you will be receiving a discounted rate of $495. But wait, we are taking it two steps further! We are going to do the heavy lifting and will automatically apply your Alliance 2020 registration to Alliance Virtual 2020 and apply a credit for your remaining balance to Alliance 2021 in Phoenix, Arizona.

I do not plan on attending Alliance Virtual 2020; how can I confirm my Alliance 2020 registration refund?

A survey was sent out to all attendees on March 25, 2020 to confirm attendance at Alliance Virtual or to request a full refund. Full refunds are only permitted until Friday, May 1, 2020.

What about my hotel reservation in Philadelphia?

All hotel reservations have now been cancelled and deposit refunds are being processed as quickly as possible. If you did not book through the Alliance Conference Housing Bureau, you will need to personally call the hotel to cancel. If you wish to keep your Philadelphia reservation, please reach out to the hotel directly to re-book your reservation.

What about other travel reimbursements?

Please note that we are unable to provide refunds for travel expenses and it will be up to each individual to contact their travel providers. In terms of air travel, many airlines are now offering flight waivers for specific travel dates and destinations. We have prepared documentation to support your requests for refunds from travel agencies and airlines and will make them available for your use.

If you have any additional questions, please contact