Frequently Asked Questions
Alliance Virtual 2020
Please read before contacting support
GENERAL ALLIANCE VIRTUAL 2020 QUESTIONS
Alliance Virtual 2020 will span 5 days and have 200+ educational sessions. Learn more about this virtual conference and reasons why you should attend.
A limited number of guests from other industries, will be permitted to attend as well as employees of vendors accepted by the conference as exhibitors.
Alliance Virtual 2020 is from May 18 - 22, 2020 with workshops held the week before from Mary 11-12, 2020. View the online schedule to see specific dates and times.
Alliance Virtual 2020 will be held online. You only need a device and internet to attend live sessions.
You can find all information on the Registration Information page.
Registration fee per attendee includes admission to all sessions as well as the ability to access recordings of all sessions. Workshops require a separate registration and payment.
Please send an email to firstname.lastname@example.org.
Visit the HEUG Membership information page for more details on how to enroll.
Please put in your request through our online form.
The registration fee is in US Dollars. Payment must be in US Dollars.
We accept Visa, MasterCard, American Express, Discover and check/cheque.
If your payment did not go through, check to see if one of the following situations has occurred:
Credit card has expired
Credit card limit has been reached
Credit card has a fraud listing
Credit card billing address doesn't match the one put in upon making payment
We highly recommend for you to contact your credit card provider to verify the information above. Please note that our system will temporarily block credit cards, if declined multiple times.
ALLIANCE 2020 Conference
PO Box 29650
Phoenix, AZ 85038-9650
JPMorgan Chase (AZ1-2170)
Attn: Higher Education User Group, Inc. Accounting
1820 E Sky Harbor Circle South
Phoenix, AZ 85034
Alliance Virtual 2020 will not be accepting registration transfers. Transfers for registration or workshop will not be granted.
Alliance Virtual 2020 will not be accepting registration refunds. All sales are final. Refunds for any registration fees, workshops and/or optional items will not be granted, nor will they be given for no-shows.
Alliance Virtual 2020 will not be accepting any new sessions.
Please note you will not be able to login to the mobile app until your registration is paid.
Agenda Builder is located in the Alliance app. There are two methods to access the mobile app.
Method 1: Go to the App Store and download the HEUG Events app:
Click "Log in" at the top right then "Get Started". Create an Eventsential Account login by using the same e-mail address and password that you use to login to HEUG.Online.
Then click on the Alliance 2020 event and log in again by using the same e-mail address and password that you use to login to HEUG.Online.
Method 2: Go to https://heug.eventsential.org/Home/Details/117 on your browser to instantly access your mobile event guide!
Click on the event then login by using the same e-mail address password that you use to login to HEUG.Online.
No. Recordings are ONLY avaliable to those who are registered for Alliance Virtual 2020.
All times are listed in ET Eastern Time (US and Canada). You may use this time converter to help calculate the session times in your timezone.
Email and voicemails will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM Mountain Standard Time Zone in United States UTC/GMT -07:00.
To view the full list of regional HEUG conferences, please visit the HEUG Regional Events page.
To view the list of HEUG conference, please visit the HEUG Regional Events page.
Please contact us at email@example.com or 1-602-633-0734
ALLIANCE 2020 CONFERENCE
PHILADELPHIA, PA - MARCH 29-APRIL 1,2020
The health and safety of our attendees and exhibitor partners is of the utmost importance. After careful consideration, the Conference Team and the HEUG Board of Directors have decided to cancel the Alliance 2020 Conference.
We regret the loss of opportunities to inspire, innovate, and collaborate together, as well as any inconvenience this decision may cause you or your institution. Please rest assured that this decision was not taken lightly.
Alliance 2020 will be held as a virtual conference May 18-22, 2020. We didn't want you to miss out on such an important learning opportunity so we will be offering you 200+ sessions from the comfort of your desk/living room/bed. Now you'll have the opportunity to attend more sessions than you ever could before! It's 5 full days of content but you build your schedule and only have to attend as many sessions as you want, WHEN you want. To show our appreciation for your patience and understanding during this unprecedented time, as an Alliance 2020 Registrant, you will be receiving a discounted rate of $495. But wait, we are taking it two steps further! We are going to do the heavy lifting and will automatically apply your Alliance 2020 registration to Alliance Virtual 2020 and apply a credit for your remaining balance to Alliance 2021 in Phoenix, Arizona.
A survey was sent out to all attendees on March 25, 2020 to confirm attendance at Alliance Virtual or to request a full refund. Full refunds are only permitted until Friday, May 1, 2020.
All hotel reservations have now been cancelled and deposit refunds are being processed as quickly as possible. If you did not book through the Alliance Conference Housing Bureau, you will need to personally call the hotel to cancel. If you wish to keep your Philadelphia reservation, please reach out to the hotel directly to re-book your reservation.
Please note that we are unable to provide refunds for travel expenses and it will be up to each individual to contact their travel providers. In terms of air travel, many airlines are now offering flight waivers for specific travel dates and destinations. We have prepared documentation to support your requests for refunds from travel agencies and airlines and will make them available for your use.
If you have any additional questions, please contact firstname.lastname@example.org.