Terms & Policies

Alliance Virtual 2020


By registering for and/or attending the Higher Education User Group (HEUG) Conference, all participants agree to be bound by, and comply with, these Terms and Policies. It is the participant's responsibility to read and understand these Terms and Policies.

Participation and Behavior

Participants are expected to conduct themselves professionally at all conference functions. Excessive use of obscene language, abusive behavior, or threatening behavior directed to any other conference participant or staff is not conducive to a learning environment, and will not be tolerated. The conference staff has the right to remove any participant that is in violation of this policy and no refunds of registration will be granted.

Personal Information

Please note that participation contact details will be kept on the HEUG database, which will only be used by HEUG. HEUG does not record or store credit card information. Unless an explicit request from a registrant to withhold contact information (through the registration form) is received, the registrant's information will be included in the list of all attendees, their affiliation institutions and email addresses that will be accessible to delegates and vendors at the conference. The email addresses will also be used to circulate last minute details and announcements of future HEUG events.

Photography/Audio and Video Recording

All HEUG conferences are held in a public space, therefore we do not prohibit participants, exhibitors, sponsors, news organizations and other companies from photographing or video or audio-taping some Conference activities. The HEUG reserves the right to use images taken at the Conference with your photograph and/or likeness in future marketing materials.

Soliciting at the Conference

We encourage attendees to support the paid sponsors and exhibitors who, in turn, are supporting the industry. However, suitcasing is prohibited at all HEUG Conferences. The HEUG reserves the right to escort any individual from the conference if they are reported to be soliciting in the Exhibitor Hall and are not a conference sponsor or exhibitor. We also encourage attendees not to listen to a sales pitch from a non-sponsor or exhibitor.


The HEUG has sole discretion, without refund, to refuse admittance to or expel from the conference anyone that is deemed to be behaving in a manner that could be disruptive to the conference or any other participant.

The HEUG reserves the right to close, alter, or cancel, without prior notice, any conference event, sessions or other items relating directly or indirectly to the conference for any cause, or at any time.

The HEUG reserves the right to remove anyone caught sharing a registration. Those users will be removed from the session(s) and if caught twice you will lose all access, will not be granted a refund for the registration and will not be granted a refund for the credit towards your Alliance 2021 registration.

Registration Payment

Registration fees must be paid in full before the conference start date. If full payment has not been received, registrations will be canceled. This applies to registrants submitting bank/wire transfers, checks, and credit card payments that are incomplete for any reason.

  • All fee are payable in U.S. dollars.
  • MasterCard, VISA, Discover, American Express, and checks are accepted.
  • No purchase orders accepted.

Registration Cancellation 

All sales are final. Refunds for any registration fees, workshops and/or optional items will not be granted, nor will they be given for no-shows.

Registration Transfers

Transfers for registration or workshop will not be granted.

Alliance 2020 In-Person Registration Cancellation Policy

If the registrant is unable to attend the virtual conference, a full refund can be requested until May 1, 2020. If the registrant does not request a full refund before the deadline, $495 of their Alliance 2020 registration fee will be applied to Alliance Virtual with the remainder of their fee credited to Alliance 2021. All registration add-ons (Guest Passes, Trainings, Workshops) for Philadelphia Alliance 2020 will be refunded in full, no add-ons will be carried over to Alliance Virtual or Alliance 2021.

Alliance 2021 Registration Terms & Conditions for Alliance 2020 Registrants

If you received a credit for the difference from your Alliance 2020 registration and Alliance Virtual 2020 registrations to be used towards your Alliance 2021 registration please read the following terms and conditions:

If you cancel your Alliance 2021 registration at any given period, you will not receive a refund for the credited amount, only the additional amount paid if requested before the Alliance 2021 Early Bird rate ends. If requested before the Alliance 2021 Advanced rate ends, a cancellation fee will be applied to the amount paid. If requested after the Alliance 2021 Advanced rate ends, no refunds for any amount will be granted no will they be given for no-shows. All request for refunds must be written notice sent via email to support@alliance-conference.com before the deadline.

Transfers for registration will not be granted for Alliance 2021.

*These Terms & Policies are subject to change without any prior notice.