Change Management for System Upgrades

Track: Project and Change Management

Session Number: 5995
Date: Mon, Mar 4th, 2019
Time: 8:30 AM - 9:30 AM
Room: DOLPHIN - Northern Hemisphere Salon D + D/E Corridor

Description:

By all definitions for change management, we failed. It was 2009 and my organization implemented a new Enterprise Resource Planning system that was supposed to be the end all be all. We over promised, under delivered and on top of that, the people were NOT ready for the system change. Fast forward to 2014. We had a chance to do it all over again with the same system; this time it was a big upgrade and sucking again, was NOT an option. In this session, participants will discover the four change management pillars that we used to finally get it right. By the end of the session, participants will be able to apply this strategy to an existing change in their organization. And finally, I’ll demonstrate the real reasons why people resist change and practical ways to help move them forward.
Sub-Categorization: ChangeManagement
Session Type: Presentation
Tags: Change Management, Communication Strategy, Communications and Training, Training Strategy

Session Length (Approved): Regular Length
Session Submission Type: Member Institution
Knowledge level: Overview
Target Audience: All
Learning Objective 1: Participants will discover why we failed at change management and lessons learned.

Learning Objective 2: Participants will identify four critical change management pillars that we used to finally get change management right.
Learning Objective 3: Participants will assess a current change in your organization and apply the change management strategy that we used.

Participants will identify why people really have a hard time with change and how to move them forward
Prerequisites: None.
Advance preparation: No Advance Preparation Required.
Product: PeopleSoft
Version Presenting: PS 9.2
Level of Customization: None or N/A
Level of Partner Integration: Shared Institution/Partner
Project Phase: Upgrade
Project Go Live: Earlier than 2017
Your Training in this Area: Most of my training is from on the job. I also have a Change Management Certificate from Association of Talent Development (ATD).
Element(s) of Engagement: Group discussion, Instructor-posed question with time for participant reflection, Live Polling
CPE Approved Session: Yes
Sub-Categorization: ChangeManagement
Session Type: Presentation
Tags: Change Management, Communication Strategy, Communications and Training, Training Strategy

Session Length (Approved): Regular Length
Session Submission Type: Member Institution
Knowledge level: Overview
Target Audience: All
Learning Objective 1: Participants will discover why we failed at change management and lessons learned.

Learning Objective 2: Participants will identify four critical change management pillars that we used to finally get change management right.
Learning Objective 3: Participants will assess a current change in your organization and apply the change management strategy that we used.

Participants will identify why people really have a hard time with change and how to move them forward
Prerequisites: None.
Advance preparation: No Advance Preparation Required.
Product: PeopleSoft
Version Presenting: PS 9.2
Level of Customization: None or N/A
Level of Partner Integration: Shared Institution/Partner
Project Phase: Upgrade
Project Go Live: Earlier than 2017
Your Training in this Area: Most of my training is from on the job. I also have a Change Management Certificate from Association of Talent Development (ATD).
Element(s) of Engagement: Group discussion, Instructor-posed question with time for participant reflection, Live Polling
CPE Approved Session: Yes

Speakers

Primary Presenter
Anita Paye
Director for Compass Support (Training & Communications)
Emory University