“AND” is the new “BUT” – Leveraging internal tensions in a major corporate software implementation

Session Number: 5325
Track: Project and Change Management
Sub-Categorization: Select A Value
Session Type: Case Study
Tags: 9.2 Upgrade, Change Management, Implementation tips, PeopleSoft financials 9.2, Planning & Budgeting Cloud Service
Primary Presenter: Henry Tran [Executive Vice President and Practice Leader, Higher Education & Public Sector - Highstreet IT Solutions, LLC]
Co-Presenter: Vicki Silvers [Assistant Finance Director - City of Eugene]
Time: Mar 26, 2018 (11:15 AM - 12:15 PM)
Room: 355 E

Session Length - Primary Choice: Mini Session
Knowledge level : Basic
Target Audience: All
Learning Objective 1: Learn practical tools for engaging stakeholders before, during and after implementation.
Learning Objective 2: Learn practical aspects of building workforce resilience rather than burning out your workforce.
Learning Objective 3: Gain insight into common internal tensions which can be leveraged to squeeze creative collaborations out of your organization.
Prerequisites : none
Advance preparation: No Advance Preparation Required
Product: PeopleSoft
Version Presenting: PS 9.2
Level of Customization: Bolt-On
Level of Partner Integration: Select a Value
Project Phase: Implementation
Project Go Live: Q4 2017
Your Training in this Area: Mr. Tran is certified in PeopleSoft Applications and Oracle Cloud Applications. He has completed tens of thousands of hours in project management and change management roles in the past 24 years.

Description:  In the fall of 2017, the City of Eugene, Oregon successfully transitioned to PeopleSoft Financials 9.2, after a decade frozen on 8.4, and to Planning & Budgeting Cloud Services, after two decades on ancient budget software. The team took seriously the change management messages we all hear at HEUG conferences. They invested in a multi-disciplinary, multi-department, multi-generational governance that placed decision making authority with small project teams organized around business process bundles. Can’t afford to invest in multiple teams? You can't afford NOT to.

The City of Eugene got results. Policymakers stuck to policy, while design decisions stayed with subject matter experts AND (here’s the key) their stakeholders. They decommissioned several homegrown systems, avoided costly customizations, and built a broad shared knowledge base and discovered talent that had been hiding in their organization. They're eager to share their project design with anyone involved in an implementation or post-implementation effort.

In this session, Vicki Silvers, Eugene’s project manager, and their implementation partner Highstreet will provide a project overview. They’ll explore the use of small, empowered business process investigation teams within a larger governance framework. Vicki will explain why they put “renovation” in the project title and will share their project goals. Then they'll highlight leadership tensions that inspired the name of this session “AND” is the new “BUT”. You’ll find them familiar, but are you actively managing them?

Functional and technical professionals wanting to contribute meaningfully to implementing and managing an organization’s corporate software system will find this a highly informative session.