FAQs - Frequently Asked Questions


Don't see your question answered below? Please email us at support@alliance-conference.com or call us at 1-602-734-5356.

 

GENERAL ALLIANCE 2017 QUESTIONS

What is Alliance 2017?

The Alliance conference is an annual user-driven conference of Oracle application users from all over the world. The conference includes 3500+ attendees, 100+ vendors participating in 400+ educational sessions in 21 tracks. Click here to find out more information.

Who can attend Alliance 2017?

All employees of Higher Education Institutions or Public Sector entities with licensed Oracle/Peoplesoft (Enterprise) and/or Oracle (EBS) Application and/or Hyperion products, as well as, a limited number of guests from other industries, who have Oracle application licenses. In addition, employees of vendors accepted by the conference as exhibitors. No other registrations will be accepted.

When is the conference?

The Alliance conference is from February 27 - March 2, 2017.

Where is the conference?

Alliance 2017 will be in Las Vegas, Nevada at the MGM Grand.

My company is interested in exhibiting and/or sponsorship for Alliance 2017.

Vendors can participate in the conference in several ways: as an exhibitor in the exhibit area, as a conference sponsor, in exhibitor sponsored presentations and as session co-presenters with your clients. Exhibit hall booths and sponsorship opportunities sell out quickly, so don't delay; make your plans now to be part of Alliance 2017. Click here to find out more information.

What vendors will be in the exhibit hall for Alliance 2017?

Please visit this page.

 

REGISTRATION QUESTIONS

What is the registration rate for the Alliance 2017 conference?

Please visit this page.

How do I register for Alliance 2017?

Please click here and login to start the registration process.

Can I register my boss or someone else?

Click here and select "Register Someone Else". Then enter their last name, email address and your email address. Then answer the remaining questions and pay.

How do I get the Early-Bird rate?

To receive the Early-Bird rate you MUST book a hotel room at the Official Alliance Hotel through the Housing Bureau. DO NOT go directly to the hotel to book. Once your reservation is completed, you will receive your hotel confirmation code to plug into your registration to receive the Early-Bird rate. Your registration must be completed and paid by January 6, 2017.

I will be sharing a room at an Official Alliance hotel with another registered conference attendee, would I be able to get the Early-Bird rate?

Yes, you can share a room with another registered conference attendee that is staying at one of our participating hotels and receive the Early-Bird rate before January 6, 2017. Please note that both names will need to be on the reservation in order to receive the discounted registrated rate.

What is included in the Alliance registration rate?

Registration fee per attendee includes admission to all sessions, Monday reception, breaks, lunch (Tuesday - Wednesday) and the Wednesday Night Closing Event. Pre-conference workshops require a separate registration and payment. Breakfast is not provided.

I am not sure if my institution/organization is a member of HEUG. How do I check?

Please send an email to membership@heug.org.

My institution/organization is not a member of the HEUG, how do we join?

Please read and fill out the form located here.

My institution/organization is a member of the HEUG but I don't have a HEUG log in. How do I obtain one?

Please put in your request here.

What currency is the registration fee in?

The registration fee is in US Dollars. Payment must be in US Dollars.

What types of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and check/cheque.

I am trying to make payment with my credit/debit card, but payment won't go through.

Typically when payment doesn't go through, it is because of one of the following reasons:

Credit card has expired
Credit card limit has been reached
Credit card has fraud listing
Credit card billing address doesn't match the one put in upon making payment

We highly recommend for you to contact your credit card provider to verify the information above. Please note that our system will temporarily block credit cards, if declined mulitple times.

Who do I mail my check/cheque to?

HEUG ALLIANCE Conference
c/o Tate & Tryon
2021 L Street NW, Suite 400
Washington, DC 20036
USA

Will checks/cheques be accepted On-site?

No, checks will not be accepted on-site. The only method of payment accepted on-site will be credit cards. Please make sure you pay for your registration before arriving to the conference. There will only be a limited amount of On-site registrations and there is the chance that the conference may sell out. We encourage you to register before the conference starts to receive the best rate.

How do I request a registration transfer?

Please download and fill out this form. Then email it to support@alliance-conference.com by February 17, 2017.

How do I request for a refund?

Please provide a written notice of cancellation sent via email to support@alliance-conference.com. Refunds will be processed within 30 days after the conference.
Prior to January 6, 2017 - No processing fee.
From January 9 to February 3, 2017 - A $200 cancellation fee will be applied.
February 4, 2017 and after - No refunds for cancellations nor will they be given for no-shows.

Can I bring a guest to Alliance?

Yes, you can bring a guest to Alliance for an additional fee. All guests must register and not be in an industry-related position. Co-workers or associates in the industry do not qualify. Guests must be at least 18 years of age. Guest passes may be purchased until sold out.

How do I purchase a guest pass?

You can add this directly during your initial registration.

What's included in the guest fee?

Opening Reception, the Monday Keynote, and Wednesday Closing Night Event. Registered guests must not be in an industry-related position.

 

SESSION QUESTIONS

How can I become a speaker at the Alliance?

You will need to submit a proposal before October 7, 2017. If your presentation is accepted, you will be contacted to be a presenter. You can find more details about submitting a session here.

I am a speaker and need to make changes to my presentation. Who do I contact?

Please contact your Track Chair. If you are a vendor presenting, please contact Tom Chambers at exhibitors@heug.org.

What are the tracks for Alliance 2017?

To view the list of all the tracks for Alliance, please follow this link.

What are the Pre-Conference Workshops and how can I add them?

Workshop information coming soon!

How do I build my agenda?

  • After you are registered for the conference, build your agenda here.
  • Click the "+ Add Session" button for the sessions you want to add
  • Filter the sessions by track or view all sessions available for each day/time slot. Click on the title to view the session details.
  • To add a session, click on the title and "+Add Session to My Agenda".  With the Agenda Builder feature you are able to schedule multiple sessions for each time slot, as well as an area for you to "Add Note" which could be used as personal appointments to your schedule!

 

TRAVEL QUESTIONS

What is the closest airport?

Are there shuttles available from the airport to Official Alliance hotels?

Group shuttles are an economical way to get from the airport to most major hotel/resorts. While en route, group shuttles make multiple stops at locations along the way, so relax and enjoy the spectacular view. Find shuttle options here.

Where should I book my hotel?

Alliance 2017 housing will be at the MGM Grand, please click here to view our housing details and make your hotel reservations. Please DO NOT go to the hotel directly to book your room. You will need to book through the Housing Bureau and use that acknowledgement/confirmation code to receive the Early-Bird Rate for your registration. We do weekly audits of the attendee list and hotel rooming lists. If the acknowledgement/confirmation code you plug in is not valid, we will email you to reserve at an Official Alliance Hotel through the Housing Bureau. If that is not completed or you change your hotel to a hotel outside the conference block after registering, your registration will be charged an adjustment from the early-bird conference rate to the higher advance conference rate.

Can I reserve a block of rooms for our staff?

Multiple reservations can be made, however only one reservation per attendee is allowed. Multiple reservations made under the same name will be subject to cancellation.

How do I get a Letter of Invitation for Visa purposes?

You must be registered and paid in full before requesting a Visa Request Letter. Please download the form and email it to sbryan@socious.com.

 

OTHER QUESTIONS

What are the hours of the Alliance Conference Support?

Email and voicemails will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM Mountain Standard Time Zone in United States UTC/GMT -07:00.

How do I use the Alliance 2017 Mobile App?

Information coming soon.

I have a food allergy. Who do I contact?

This will be asked during the conference registration form. If you have more questions or concerns please email support@alliance-conference.com. Please note we do our best to accommodate special meal request.

When and where are future Alliance conferences?

Alliance 2018
Salt Palace Convention Center
Salt Lake City, UT
March 25-28, 2018

Alliance 2019
Walt Disney World Swan and Dolphin
Lake Buena Vista, FL
March 3-6, 2019

Alliance 2020
Pennsylvania Convention Center
Philadelphia, PA
March 29-April 1, 2020

Alliance 2021
Phoenix Convention Center
Phoenix, AZ
March 14-17, 2021

What are the dates and location for other HEUG conferences?

I have a question about membership with Higher Education User Group (HEUG)?

Please contact us at support@heug.org or 1-602-633-0734